Kroger Return Policy (All You Need to Know)

Thomas Joseph

Kroger, a leading grocery retailing company, has achieved a long-run business model without having developed some rigid policies in its marketplace. However, what If you're not happy with a purchase? Can you return it? Read on if you want more information on how Kroger's return policy works.

Table Of Contents

What Is the Kroger Return Policy?

Kroger has a very generous return policy, which allows customers to return most items within 30 days of purchase. To return items on Kroger, Ensure that the item is in new condition and meets all of the product specifications listed on its label. 

Bring any receipt with you when returning an item in-store. You'll need it for verification purposes. Ensure that you have the item in its original packaging. Kroger will refund your money or provide a replacement product if you're unsatisfied with your purchase.

How Long Do I Have To Return Items To Kroger?

If you're unhappy with an item you purchased from Kroger, you can return it for a refund or exchange. Returns must be made within 30 days of purchase, and items must be in new or unused condition. To return an item, bring it back to any Kroger store with your receipt, and Kroger will refund you through the same payment method you used for your purchase.

Can I Return Items To Kroger Without A Receipt?

Kroger's return policy allows customers to return most items without a receipt. However, If you do not have a receipt, Kroger will give you a store credit for the item's value based on the current selling price.

The refund will be in a merchandise gift card if the item costs more than $10, which you can use at the Kroger store to purchase any other item. If the returned item costs less than $10, you will be given a cash refund. While processing the refund, you’ll be required to sign the return slip.

Can I Return Items To Kroger Without The Packaging?

Items must be returned in their original packaging, in the condition they were received, and with all accessories. It includes tags attached to clothing and packaging in the original box. If you received a damaged item, you must take photos of the damage before returning it.

Kroger will not accept products without their original packaging for refund or exchange. Therefore, you should keep the item packaging until you’re sure you won’t return it to Kroger.

How Can I Return Items To Kroger In-Store?

In-store returns at Kroger are easy and convenient. Find the store closest to you, you find it by just heading to Kroger’s website and using the store locator. Take your items to the Customer Service desk or Returns counter at the front of the store, and Kroger team members will be happy to assist you. If you do not have a receipt, Kroger representatives may be able to look up your purchase in their system and process your return that way.

Kroger will issue a store credit for items returned without a receipt for the item's current selling price. Remember you have up to 30 days from the delivery date to return the item, and you can also return items bought from any of Kroger’s family of store chains.

How Can I Return Items To Kroger Via Mail?

If you need to return an item to Kroger, you can do so by mail. To return an item by mail, you will need to include the following information:

To return an item via mail:

Step 1: Log in to your account on You can create an account for free if you do not have an account.

Step 2: Select the items that you wish to return from your recent order history.

Step 3: Provide the reason for making the return and choose either refund or replace

Step 4: Print out the return shipping label that Kroger will generate.

Step 5: Pack the item in its original package.

Step 6: Ship the package through any courier service, such as USPS, FedEx, or UPS.

Returns usually take 7-10 days to process once received by Kroger. Please include all of the required information to ensure that your return is processed as quickly as possible.

Are There Any Restrictions On Returning Items To Kroger?

There are a few restrictions on returning items to Kroger. You can only return items purchased within the last 30 days. Additionally, all returned items must be in their original packaging and new or unused condition. Also, you can only return baby formula if you have the receipt. Alcohol and tobacco may be subject to state law, so you'll need to check with your local store for their policy on these items.  Products purchased for the Women, Infants, and Children (WIC) program can only be exchanged for other food products by Kroger - you cannot return them for a refund.

How Will I Receive The Refund For A Returned Item At Kroger?

If you have a receipt for your purchase, you will receive a refund in the same payment method used to make the original purchase. For items paid via checks, you’ll refund in cash form. If you do not have a receipt, you will receive a store credit for the item's lowest selling price. Items returned via mail may take 7-10 days for the refund to reflect on your account.

Does Kroger Have An Exchange Policy?

Kroger does have an exchange policy in place for returns. However, there are some restrictions. For example, you can only exchange an item if you have a valid receipt and the item is in its original packaging.

Additionally, all exchanges must be completed within 30 days of the original purchase date. If you cannot meet these requirements, a refund will not be possible, and you will need to rely on the store’s return policy instead.

Can you Return items to Amazon without Original Packaging?

You can't return an item to amazon without the packaging. The original packaging is a required part of the return process. The packaging does not have to be in perfect condition, but it must be original during shipping. If you don't do this, your package will be rejected by Amazon, and you won't get a refund for the returned item.


The Kroger return policy is one of the most generous in the grocery industry. Customers can return items within 30 days of delivery for a full refund. Kroger also offers a store credit for returns without receipts costing more than $10. You can return the item either in-store or via mail.

Featured Reviews

76,117 Reviews Analyzed
1,422 Reviews Analyzed
142,724 Reviews Analyzed

Related Posts