Do Amazon Drivers Take Returns? (No, But You Can Do It Like This…)

Ronald M. Bieber

If you ordered the wrong item, can you just hand it back to the driver to return it? Unfortunately, Amazon drivers will not pick up the order. If you don't know how to return an item on Amazon, this post covers everything you need to know.

If you are a long-term Amazon user, you may be familiar with their return policy which allows customers to return products within 30 days of purchasing the product. But what if an Amazon Flex driver has delivered the product? Is it possible to simply return the item by handing it back to the driver? We were wondering the same; the following is what we uncovered.


If you want to buy your groceries online, Whole Foods might be one of your go-to places to shop. You can get all the supplies you need at a reasonable price at Whole Foods. The speedy delivery made possible by Amazon Flex is just one more perk of shopping at Whole Foods. Amazon Flex drivers are responsible for taking your order from the brick-and-mortar store and delivering it to your doorstep.

So a question arises, what if you ordered the wrong item? Can you just hand the order back to the driver to return it? Unfortunately, Amazon drivers will not pick up the order. Instead, you have to follow the guidelines outlined on Amazon's website to return the item.

If you don't know how to return an item on Amazon, don't worry. This post covers everything you need to know.

Table Of Contents

How to Return An Order Using Amazon Hub Locker?

For certain eligible products, you will have the option to return the order using Amazon Hub Locker. If you choose this option, you can view all available return centers close to your area on the map. Please note that the package has to be smaller than 18*14*12 inches. To return an item, follow the guide below.

Step 1: Visit to view return centers close to you.

Step 2: Submit a return request for your order. You will receive an email containing the dropoff code from Amazon.

Step 3: Once you get the drop-off code, take it with you together with your package to the locker.

Step 4: Enter the drop-off code on the touch screen.

Step 5: To return the item, follow the onscreen instructions. Please note that just like with other Amazon returns, you have 30 days to return the item. Additionally, once you receive the drop-off code, you have access to your locker until the following business day's end. After that period, space availability for your package is not guaranteed. You are, however, welcome to check on availability.

If there are no vacant lockers when your reservation ends, you can reschedule your return for a different drop-off location. You can also send the package back to the address on the return label by footing the bill for the return postage. Alternatively, you can just cancel the return and return the package using an alternative method. To cancel your return request, follow the guide below.

Step 1: Visit the Return Center

Step 2: Click on the Manage Returns

Step 3: Select the “Cancel this return” option. A pop-up will show asking you to confirm the cancellation; click on the “Cancel this return” option to complete the cancellation.

You can create a new return request in case you change your mind. After cancellation, it is advised to contact the courier responsible for picking up the order in advance so that you can cancel the pickup. If the pickup happens anyway, just ignore it.

How to Return An Amazon Order?


The most straightforward way of returning an item is through Amazon’s website. To do so, follow the guide below.

Step 1: Log in to your Amazon account and navigate to the “Your Orders” section.

Step 2: Choose the order you want to return and click on “Returns or Replacement.

Step 3: From the selected order, select the item you wish to return. You can choose between asking for a refund or a replacement for the order. You must click on the “Submit return request” option if you have purchased an item from a third-party seller.

Step 4: Once done, select your preferred return method, then print the return label provided. Please be aware that every return label corresponds to a particular return. Don't combine items from several orders or shipments in the same box to guarantee you get the right amount in refunds.

Step 5: Finally, add your return label and package your items for return.

Step 6: Once you have made the return, you can track the return status by navigating to “Your Orders ” and selecting “Return/Refund status.”

If you are close to a label-free and box-free return location, you don't have to worry about packaging your items in a shipping box. To enjoy the convenience, just choose a label-free and box-free return location, and you will receive a QR code that you will use at the drop-off location.

Alternative Ways of Returning Your Amazon Order?

Other than the abovementioned ways, there are plenty of alternative ways of returning your Amazon order. For instance, you can use courier services such as UPS and USPS. When using UPS, you can take the package to UPS or alternatively contact them to pick up the package. Once they have the package, just give them the return code, and they will be more than happy to take it from there.

You can easily schedule a UPS driver on Amazon's website to pick up the package. If you decide to use USPS, you'll need to package your shipment and print the return label from Amazon's website. USPS will then ship the product for you to Amazon.

Making returns is even easier if you are close to a physical Amazon store. If one is nearby, simply walk in, and someone will help you with how to leave the package. Making returns to a physical Amazon store is better than using Amazon Locker since there is no size limit imposed.

When returning an item to the store, you should also ensure it is in the original packaging and provide your printed or email receipt.

Bottom Line

Amazon makes it easy for customers to return items. However, if your order has been delivered by an Amazon driver, you can not simply give the product back as a return. Instead, you have to follow the guidelines provided by Amazon on how to return the order to get a refund or replacement.

Once you have requested to return the package, you can drop it off at an Amazon Locker location or a physical Amazon Store. Please note that Amazon Locker has size limitations imposed on the packages returned. If you want to return considerably large packages, just drop them off at a physical Amazon store instead.

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