Amazon Headphone Return Policy (All You Need to Know)

Thomas Joseph

Amazon offers a more convenient way of buying electronics, including headphones. In just a few clicks, you can expect your headphones to come in, all without leaving your home. Whether you're looking for Air pods or any other type of headphone, you're sure to find it on Amazon. Despite that, it can be pretty challenging to know the quality of your product.

When buying headphones on Amazon, you don't get the chance to test them out. Therefore, it's normal to be concerned about Amazon's headphone return policy. What if the headphones don't meet your needs? Or did you change your mind after ordering them? Does Amazon allow you to return them? If these are some of your concerns, keep reading to find out how Amazon headphone returns work.

Table Of Contents

What is the Amazon Headphone Return Policy?

Amazon's headphone return policy falls under the Amazon general return policy. Therefore, the Amazon headphone return policy allows you to return most headphones within 30 days of receipt. You'll get a full refund as long as the headphones are in good condition. Similarly, the Amazon AirPods return policy gives you a 30-day window to request a return or refund.

However, before buying your headphones, you should read the return policy on the product detail page or under your orders to check whether it's eligible for returns. This is because some third-party sellers have return policies that differ from the Amazon headphone return policy.

Can You Return Used Amazon Headphones?

Whether you opened or used your headphones, Amazon allows you to return them as long as it's within 30 days of receipt of shipment. If the headphones are eligible for a return, you'll see a message instructing you to return or replace them in your Amazon account's Your Order section.

In most cases, you'll have 30 days to return them if you change your mind. This applies to most headphone brands, including AirPods, Samsung, Beats, and many more. However, if you don't see the return message on your item, the headphones are not returnable, or the return eligibility period has expired. Therefore, you should always check the return eligibility of your headphones.

Unfortunately, you'll have problems returning used headphones after the 30-day timeline.

Do I Have to Return Amazon Headphones in Their Original Packaging?

Unfortunately, Amazon requires you to return all their electronics, including headphones, in their original packaging. Therefore, you'll have to ensure that you pack your headphones into their original packaging before returning them.

If the headphones had a serial number or UPC, you should ensure that you include it when returning the headphones. Amazon doesn't accept headphones that don't have them. Therefore, after unboxing your headphones, you should first check whether it has it, and if it does, you should save the headphone's original packaging in case you change your mind.

If the package was damaged during delivery, you should contact Amazon and tell them of the situation. You can do this through your Amazon account or by calling Amazon customer service.

Can You Return the Headphones to Amazon After 30 Days?

You can only return your headphones to Amazon after 30 days if they are eligible for an extended return period. If not, you'll have only 30 days to return them if they fail to meet your expectations. While the Amazon return policy offers customers 30 days to return their items, there are various brands with longer or shorter return windows.

You should check the product page when placing your order to check whether it qualifies for the Amazon 30-day return period. If you want to return your headphones after 30 days, you should first contact Amazon customer service to check whether you can request a return or a refund.

How Many Headphone Returns Does Amazon Allow?

While there is no exact number on how many headphones you can return, you'll have to ensure that your returns are below 10%. If you exceed this percentage, Amazon will send you a warning and could possibly ban your account. Therefore, you should be mindful of your Amazon headphone returns.

How to Return Headphones to Amazon?

Whether the headphones were damaged, are not working, or you're not satisfied with your purchase, Amazon makes it easy to return them. You'll have 30 days to return them in their original packaging without paying extra fees.

If you would like to return your headphones to Amazon, all you have to do is:

  1. Log into your Amazon account and go you Your OrdersClick on the Return button
  2. Follow the onscreen instructions to complete the process.

Amazon will send you the shipping label that you'll attach while sending the headphones back to them. After returning your headphones to Amazon, you'll have to wait up to 25 days before they reach Amazon. After Amazon receives the returned headphones, you'll have to give them for up to a week to send you a refund.

If your headphone's return is more than 30 days, you can check whether the return option is still available. Amazon will charge the postage and restocking fee if your item is still eligible for returns. If not, you'll have to contact an Amazon representative by selecting the Help option.

You should also contact Amazon if your package arrived damaged or the headphones are not working but do not have the return option available. An Amazon representative will guide you through the available options.

If you bought the headphones from a third-party seller, you'd have to check on the Your Orders section of your account if they can allow you to return them.


After buying your favorite headphones from Amazon, you should immediately check them for any defects. If they are not in good condition, fail to meet your expectations, or you would like to swap them out, you can return them to Amazon within 30 days. Most Amazon headphones fall under Amazon's standard return period of 30 days. Therefore, don't hesitate to return them if they are not in good condition.

To stay safe, you should double-check the return policy on the product page to ensure that you buy headphones that fall under the Amazon return policy or the Amazon AirPods return policy.

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