Amazon Exchange Policy (All You Need to Know!)

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While Amazon tries its best to ensure customer satisfaction, you might find yourself with a damaged or defective product, an incorrect fit, or one that does not meet your expectations. When you find yourself in these situations, you'll want to know whether you can return or exchange the item.

Amazon is the largest and most successful online retailer thanks to its wide product selection and low prices. However, like any other online store, refunds and exchanges are inevitable. 

Fortunately, Amazon allows customers to return multiple items but that depends on various factors. Understanding the Amazon exchange policy will help determine whether you can exchange your purchase. Keep reading to learn more about the Amazon exchange policy and how you can return an item to Amazon.

Table Of Contents

What is Amazon Exchange Policy?

Amazon's exchange policy allows customers to exchange an item within 30 days from the date of delivery. The Amazon exchange policy applies to color and size exchanges and also to damaged or defective items. When you buy a defective item, you can request a replacement, and Amazon will ship you the exact item.

You can also request a replacement if you would like to get a product of a different color or size. If you received a product as a gift or bought a product that doesn't have an exchange option, you'll have to return the original item and place a new order. The Amazon exchange policy only applies to items shipped and sold by Amazon.

You should keep in mind that if the item being exchanged costs less than the original one, Amazon will refund you the difference. However, you'll have to pay the extra price if it costs more than the original one.

How to Exchange an Item on Amazon?

If you ordered or received a defective product or it does not meet your standards, you can replace it with just a few clicks. Eligible products can be exchanged or replaced through the Your Orders section. Therefore, if you would like to exchange an item, all you have to do is:

  1. Log into your Amazon account.
  2. Click on the Your Orders section under Accounts & Lists at the top right corner.
  3. Alternatively, you can click on the Returns & Replacements at the bottom of the page and select Start a Return in Your OrdersLook for the order or item that you would like to replace and select Return or replace items beside it.
  4. Select a reason from the Reason for return menu
  5. Click on the Continue
  6. On the next screen, select the option to exchange your product for another and click on Continue.

This will create an exchange order that will be shopped with the same speed as your original item. To return the original product, send it to the return label that was included on the product. Amazon allows you to exchange an item even if you have opened or used it.

How to Return a Gift to Amazon?

Unlike other products, returning gifts is a little bit more complicated. You can replace an item marked as a gift through the following steps:

  1. Visit the Gift Return Page at
  2. Alternatively, you can click on the Returns & Replacements at the bottom-right on the page footer
  3. You can then enter your order number in the box. This is the 17-digit code found on your packing slip
  4. You can then click on Search and follow the online prompts.

Amazon will provide you with a free shipping label that you can print and attach to the box before shipping it back. If you cannot find the order number, you should contact Amazon customer service and give them the gift giver's contact details and the package's tracking ID.

Do I Have to Pay Return Shipping Charges?

This depends on the type of items you ordered. If Amazon fulfilled the products, you could return them without paying any shipping charges. These are items that have the free returns tag next to the price. You can return the eligible products within 30 days of receipt of delivery.

If you bought the product from sellers on the Amazon Marketplace, you'd have to return it directly to the seller, and you'll probably pay the return shipping fees. Amazon may charge you a fee for the ineligible products if you have both eligible and ineligible items.

Items that Cannot be Returned

Unfortunately, Amazon does not allow you to ask for various products. These include:

You should also remember that Amazon does not accept items fulfilled by third-party sellers. This is because the seller determines the return policy. If an item you bought is not returnable, you'll not see any message when you select Return or Replace Item in Your Orders. However, if you received a damaged or defective nonreturnable product, you can contact Amazon support for help.

Does Amazon Limit Your Returns?

While Amazon does not clearly state whether it can limit your returns or ban your account for too many returns, they track your return history and reserve the right to take action if you abuse the Amazon exchange policy. However, if you have genuine problems with the products, Amazon does not limit you on the number of exchanges you can make.

If you make too many returns, Amazon might flag your account and limit your returns for a given time. If a customer requests an exchange but fails to return the original product, Amazon could take legal action against them.


While you can get a great deal on Amazon, sometimes you'll want a refund, return or exchange on your purchase. Therefore, before buying a product, you should first understand the Amazon exchange policy. Just as Amazon makes buying any kind of item easy, it also has a simple and convenient exchange policy.

Therefore, if you've ordered or received a product that didn't meet your expectations, has defects, or just don't want it, you can replace it from the Your Orders page on the Amazon website or mobile app.

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