Amazon Laptop Return Policy (All You Need to Know!)

Jeffrey T. Jensen

Customers have shown a lot of dedication to Amazon, making the company a successful retailer. If you have just purchased a laptop from Amazon and find that it doesn't meet your needs, you may be wondering how to return it. Here's everything you need to know about Amazon's laptop return policy.

Table Of Contents

What Is Amazon Laptop Return Policy Now?

Amazon laptop return policy lets you get a full refund on a brand-new laptop returned in its unopened box within 30 days of buying it. Your purchase may be returned within 30 days if there are technical or functional problems, such as a failure to start, or if it was delivered in damaged condition.

Used mobile devices, laptops, and desktops are an exception to this policy. Read on for more information on Amazon laptop return policy.

Is It Possible To Return Open Or Used Laptops To Amazon?

Unlike new laptops, returning a used one to Amazon is a little more complicated. Amazon wants to earn a good profit on electronics, and selling used laptops is more of a challenge than selling new ones. It will be difficult to persuade Amazon to accept the return of a lightly used laptop unless there is a noticeable problem once you switch it on.

In any case, there is always a chance that Amazon would accept your return if the return period is still active and you get in touch with a customer service agent to explain the issue.

If you buy a used or open laptop on Amazon Marketplace, you'll need to check the seller's return policy, but it's unlikely that you'll be able to send it back just because you made your mind up. Because of this, it is recommended that you only purchase one laptop at a time after carefully reading the product description. You do not buy many laptops from Amazon unless necessary.

Note that Amazon routinely does diagnostic checks on computers that have been returned. Amazon has the right to charge a 15% of the product fee if it determines that the client intentionally lied about the laptop's condition if the device turns out fine.

Can You Return A Laptop Purchased From Amazon Third-Party Sellers?

Most Amazon Third-Party Sellers follow the same return policies and guidelines as Amazon itself. Although the company is under no obligation to accept returns or provide refunds, so it is essential that you get in touch with them directly if you have any concerns with your laptop.

When buying from a third-party seller, it's important to double-check the listing before committing to a purchase. Amazon does an excellent job mediating disputes between sellers and customers, but they can't help if the consumer already has all the information they need from the description.

Does Amazon Charge For Laptop Returns?

For returns, there is no initial fee. However, some stores may charge a restocking fee or another fee if you want to exchange your laptop for a different model of the same brand. A restocking fee is charged if you return your laptop within 30 days of purchase which is usually 15% of the purchase price. Restocking fees only apply to laptops, not tablets (though they may have different policies). A higher restocking fee will be charged if Amazon discovers signs of tampering or misuse after inspecting all returned laptops and electronics for quality.

How Can I Initiate A Laptop Return To Amazon?

Amazon has improved its return policy over the years, making it simpler than ever to initiate a return and get a brand-new laptop in record time. The simplest method to get Amazon to accept a returned Laptop is to:

Step 1: Log into

Step 2: Type in your login information

Step 3: Choose the Returns and Orders menu item in the upper right corner of the page.

Step 4: Scroll through to the specific product you bought and want to return.

Step 5: Select the Return or Replace

After completing the above steps, you will be prompted to explain your decision to return the item, choose whether you want to exchange it or get a refund and decide whether you want your money in the form of an Amazon credit or the initial method of payment.

Does Amazon Allow Laptop Exchange?

Yes. Provided it hasn't been opened or used in any way, you have 30 days from the date of purchase to seek an exchange of your laptop from the company. The method is similar to what you need to do for a return:

Step 1: Sign in to your Amazon account.

Step 2: Log in to your account.

Step 3: Click the product you want to exchange

You may also use the live chat, which is often situated in the website's bottom right corner, to get in touch with the organization and ask for assistance. Here, you'll find support for your exchange, making the process simpler than before.

Why Would Amazon Deny A Laptop Return Request?

Amazon might say no to your request to return a computer for several reasons. The following are the most common reasons:

What Is Amazon's Policy On Returning Refurbished Laptops?

Amazon's return policy is very customer-friendly, and you can use it to get your money back for all kinds of purchases. Refurbished laptops are no exception. If you buy a refurbished laptop from Amazon and decide you don't want it, you can send it back and get your money back, even if you haven't opened it and it's in perfect shape.

But there are some exceptions to this rule. For example, they don't take back used or broken laptops (but they may still give refunds) or laptops that are missing parts or chargers.

Bottom Line

Amazon's Return Policy enables you to return an item up to 30 days after it has been delivered, so keep that in mind if you think you may need to return an item you bought from them. You could return used laptops and get a refund or a new one. However, customers may be charged refund costs for returned items. Amazon is a company that has a stringent return policy.

Carefully reviewing Amazon's return policy is the best approach to understanding your rights and what to anticipate when it's time to return a product you've purchased.

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