Unknown Charges From Amazon: What Are They? How To Avoid?

Ronald M. Bieber

If you are an ardent shopper at Amazon or a subscriber of some of its services, you may have wondered about unexpected debit or credit card charges. This article will give you all the information you need about unknown charges from Amazon and what to do in case of fraudulent activity on your account.

Table Of Contents

What Are the Unknown Charges From Amazon?

Unknown Amazon charges may stem from gift orders, purchases by shared account users, or recurring subscriptions like Prime. Banks might hold funds for altered or canceled orders, releasing them per their policies. So, please review unfamiliar charges in account payments and transactions.

Why Do I Have an Unknown Charge in My Amazon Account?

There are many possible reasons for the unknown charges. They include:

How Do I Report an Unknown Charge on Amazon?

Suppose you notice an erroneous or unauthorized transaction confirmation, payments on your account, or transaction initiated through the service. You should contact customer service at  (866) 216-1075 as soon as possible.

You can also write to

‘Transaction Disputes

Amazon Payments, Inc.

P.O. Box 81226

Seattle, WA 98108-1226’

After contacting customer care, they will ask you to provide them with the following details.

Customer care may ask you to send a written complaint within 10 days. Amazon will try to solve the error within 10 days. But it may take longer, 45 days for domestic or 90 days for international transactions, for Amazon to investigate the complaint.

How to Find Out What Amazon is Charging

You should check the order summary section in your account to find the amount Amazon charges for every shipment. The order summary section will also show you the total costs for all your orders on Amazon.

Fraudulent Purchases

In most cases, unauthorized charges happen accidentally and are resolved whenever you report to Amazon. However, there are times when unknown charges result from fraud. Fraudulent purchases occur when your account is hacked.

Here is what to do when your account is hacked.

Why Did Amazon Charge Me Twice on Credit Cards?

Amazon may have charged you twice if you accidentally ordered the same item twice. It is a common issue, especially when you have slow internet.

Amazon has a system that ensures an item is in stock before charging your credit card. However, they cannot know if you erroneously ordered an item twice if you fail to cancel it. Therefore, they will charge your account twice for the 2 orders.


Unknown charges to your account may happen for various reasons. The charges can occur when a friend, a family member, or a coworker uses your card to purchase an item at Amazon. It can also be a monthly or annual fee for an Amazon service subscription such as Amazon Prime membership, prime video, or unlimited Kindle. Unknown charges can also be fraudulent activities from hackers. Be on the lookout!

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