Family Dollar Complaints: Common Types and How to Make One

Explore Family Dollar complaints, common issues customers face, and effective methods to address your concerns with the company. Learn how to navigate their customer service for optimal resolution

Family Dollar is one of the popular low-price retailers most shoppers prefer to shop at. The retailer offers a wide range of household essentials, electronic appliances, toys, gifts, and holiday decorations at affordable prices. The company is known for providing quality products that are not only affordable but also reliable.

However, like any other retailer, Family Dollar receives a fair share of customer complaints. From faulty products to poor customer service, Family Dollar is not immune to such problems. Here are some of the common Family Dollar complaints and how to file one should you have a complaint against any of their products.

Table Of Contents

Common Types of Complaints at Family Dollar

When shopping at Family Dollar, you might experience different problems depending on whether you are shopping in-store or online. Here are some of the common complaints:

In-store Shoppers

Prices variations: When shopping in-store, you might notice that the prices of items displayed on the shelves differ from the prices on the register. This can be confusing and frustrating because you may have to pay more than you thought you were buying.
Product quality and inventory: Family Dollar is not immune to substandard products on its shelves, which can discourage you. If you're shopping at Family Dollar, keep an eye out for signs of damage or defects in the packaging of your items.
Inventory management: You may have trouble finding specific items you need when shopping at an outlet, especially if it is out of season.
Customer Service: Customers have complained about how difficult it is to get through customer service at Family Dollar. Some say they can barely understand the people who answer phones at Family Dollar, while others say that employees are rude or unhelpful when returning an item.

Online Shoppers

Online shoppers have not been spared from the various types of complaints that plague Family Dollar stores. Some customers have experienced problems while shopping online, such as:

Wrong products being delivered: There are times when customers receive products that do not match what they ordered. Customers have reported receiving items of the wrong size and color and products that do not meet their expectations.
Challenges in canceling an order: Some people have found it difficult to cancel or modify an order after they've placed it. To resolve the problem, customers have to call or email customer support. Such experiences can be time-consuming and frustrating, especially when trying to be on time for work.
Overcharging when checking out: Some customers have reported being charged for more items than they purchased. These cases are prevalent when attempting to check out through their mobile devices.
Challenges in checking out: Some customers complained of difficulties checking out after placing their items in the cart.
Delayed deliveries: There are also cases where customers were dissatisfied with the delivery time of their products, especially if they ordered something during peak hours like groceries.

Even though complaints are there, Family Dollar addresses the problems as soon as they come up to guarantee their customers a smooth shopping experience.

How to File a Complaint Against Family Dollar?

There are several ways to make a complaint against Family Dollar;

Talk to a supervisor or manager: If you encounter a problem when shopping in any of Family Dollar stores, talk to a floor supervisor or the store manager. The supervisor or store manager should be able to help you figure out what happened and how to address it.
Contact Customer Service at 1-877-530-TREE (8733): If talking to the store manager does not resolve the issue, or you're experiencing online shopping challenges, contacting the support team will help you resolve the matter on time. The customer service department is available Monday through Friday from 8 AM – 9 PM ET.
File an online complaint: If you prefer to put your complaints in writing, filing an online complaint is the best option. Visit the Family Dollar official website and fill out the online contact form. When making a written complaint, be sure that you provide as much detail and documentation as possible.
Contact them through their social media pages: Family Dollar has an official Facebook page, Twitter account, and Instagram page where customers can complain about the company. Contact Family Dollar through one of these channels if you have problems shopping in-store or online. They will take care of your problem quickly.

What You Need to Know About Family Dollar Company

Family Dollar is a discount retailer offering a wide range of products and services. Here's what you need to know about this retailer;

Ownership and Management

The Family Dollar company started operations in 1959 under Leon Levine as the founder. Currently, Dollar Tree organization owns the company. At the helm of leadership is Howard Levine, the current CEO/president leading a labor force of about 60,000 employees.

Outlets

Family Dollar has an online store making it easy to shop from the comfort of your home. You can also find Family Dollar in malls, gas stations, and convenience stores. The company operates in over 8,000 stores across the US, Canada, and Puerto Rico.

Competitors and Pricing

This chain store faces stiff competition from other retail stores, including Walmart, Dollar General, and E-mart. Even with the tough competition, Family Dollar still offers the best prices for non-food items like health and beauty products, apparel, and household goods compared to Walmart and other stores.

Return Policy

Family Dollar offers a customer satisfaction guarantee and in-store exchange within 30 days of purchase. To get a full refund, customers must present the original receipt. Otherwise, the refund will be based on the lowest advertised price of the returned item. Food items returned without a receipt will only be exchanged with other food products; no refund!

Overall Customer Reviews

The retailer has an average consumer rating of 2.1 from 66 customer reviews. In a nutshell, most customers are not happy with Family Dollar.

Conclusion

Just like any other retailer, Family Dollar receives numerous complaints. To maintain a positive reputation and customer base, Family Dollar constantly seeks ways to resolve genuine customer complaints. And to make it easy for customers to complain, the retailer is reachable through 1-877-530-TREE (8733), social media pages, or by filling out an online contact form. You can raise your complaint through the floor supervisor or store manager when shopping in-store.