Amazon Australia Complaints (A Full Guide!)

Thomas Joseph

Regardless of where you live in Australia, the entire continent of Oceania, or elsewhere, you can use Amazon. The online retailer deals with millions of customers and ships billions of items to its customers globally. But just like every other company, Amazon Australia has had its share of customer complaints.

You should know how to handle the situation if it happens to you. The best way is to contact Amazon Australia and file a complaint. Read on know about Amazon Australia's complaints.


Table Of Contents

How Do I Complain to Amazon Australia?

You can complain to Amazon Australia through the following ways:

But when making a complaint via social media, verify that you are following verified Amazon accounts. Look out for a blue checkmark next to the name of the page or profile you're sending your message to. This indicates that the account is owned by Amazon, not someone impersonating it.

Suppose you have any complaint to raise against Amazon Australia, use either of the methods above to launch the complaint. The earlier you raise the complaint, the faster and more they will resolve.


Types Of Complaints Made to Amazon Australia

Amazon Australia is receiving all sorts of complaints as a leading online shopping platform. People have different expectations from websites that offer everything from books and electronics to clothing and shoes.

Some of the most common types of complaints made to Amazon Australia are:

There are different types of complaints that customers can raise with Amazon Australia. If you encounter any problems, the best way to resolve them is to report them to Amazon as soon as possible.


Complaint Against Third-Party Sellers At Amazon Australia

You can now make a complaint against unsatisfied services from third-party sellers on Amazon Australia. The retailer encourages dissatisfied customers to speak up to prevent crook service providers from abusing the platform.

Amazon Australia offers an A-to-Z Guarantee to safeguard its clients when shopping from third-party vendors on the platform. The guarantee covers timely delivery and the condition of the delivered items. Thus, if you are not satisfied with the delivery time or condition of your ordered goods when delivered, launch a complaint with Amazon Australia for a resolution!

However, Amazon Australia must contact the third-party vendor and wait for their response before issuing a refund or before an exchange is recommended.

For Amazon Australia to refund you, the following must apply;

When some of the above and other conditions not mentioned are met, Amazon Australia will refund you!


How to Make a Complaint Against a Third-Party Vendor at Amazon Australia

When unsatisfied by a third-party seller at Amazon Australia, make your claim through the A-to-Z Guarantee fund and get a refund. Here’s how to do it:

Step 1: Go to Amazon.com.au and log in to your account.

Step 2: Maneuver to Your Orders

Step 3: Locate the order you are disputing and click Problem with an order.

Step 4: From the provided list, choose why you’re claiming a refund.

Step 5: Click the Request Refund

Step 6: Add any additional information you would like to share in the comment box.

Step 7: Click

Amazon Australia will then investigate the claim for about one week. They will notify you of their final decision through your registered email.


Conclusion

Amazon Australia offers a straightforward approach to launching any complaint you might have regarding the services or products they offer. They receive customer complaints through their 24/7 telephone line, online chats, and verified social media pages/accounts. The sooner you raise your complaints, the quicker they are resolved. Enjoy your shopping on Amazon Australia!

Featured Reviews

3,519 Reviews Analyzed
348,419 Reviews Analyzed
2,026 Reviews Analyzed
31 Reviews Analyzed
29,405 Reviews Analyzed
4,341 Reviews Analyzed
71,281 Reviews Analyzed

Related Posts

Amazon India Complaints (A Complete Guide!)

In India, Amazon acts as an intermediary, connecting sellers with customers from all around the country. However, not all customers who buy items online ar...