Chewy Return Policy: What You Should Know?

Are you eager to know Chewy's return policy on opened products, Dog and cat food, medicine, toys, and used items? If you are thinking about returning Chewy products, read our article and learn about their return policy and eligibility and how to return the products to their store.

Besides the old p[et stores, multiple other companies have emerged with more improved and extensive collections of the products. Among the alternative firms is Chewy, which guarantees pet supplies. The company has gained popularity and is taking its online presence by storm. Online shopping comes with challenges, and if you purchase a product and realize it is not what you were anticipating, you might be thinking of or returning to the store.

Amid such confusion, we realized the need to explore the Chewy return policy. Therefore, if the Chey products are not up to your standard, you can return them to the store. Before that, here is everything you need to know about the Chewy return policy for each item category.

Table Of Contents

What Is Chewy Return Policy?

If you are a Chewy, dedicated customer, you understand that the store has a friendly return policy. Once you purchase an item, the company gives you a 365-day window to return the item if you are not satisfied with the quality or services. But they don't accept returns or exchanges on prescription medications. Lately, Chewy has revised its return policy and made it more transparent and friendly; customers can even return not just opened but also used items to the store as long as it is done within a year from the date of purchase.

Surprisingly, regardless of the situation, the company incurs the cost of return shipping while returning your items to the stores. There is more you need to consider as well when it comes to the Chewy return policy. Hence, to understand everything but the company return policy, read our article and grasp every fact before ordering the items. Before going into details, let us start with how you can return to the Chewy store.

How to Return the Item to the Chewy Store?

Chewy is an online store offering services; hence, returning the item to their store is very simple as you wait for the refund. The company also guarantees international shipping. Therefore, to understand the shipping costs to your location, use their shipping calculator to get the exact cost.

To return an item to Chewy, you should contact their customer service to obtain a Return Merchandise Authorization (RMA) number. You can reach out to Chewy via phone, chat, or email. Once you have the RMA number, you will be provided with a prepaid shipping label and instructions for packaging and dropping off the item at a carrier location like UPS.

Chewy covers the cost of return shipping, and the return process typically takes 3-5 business days once the item arrives at Chewy's fulfillment center. If you have any questions or need assistance with the return process, Chewy's customer service is available 24/7 at 1-800-672-4399.

Chewy Return Policy On Particular Items

Chewy's return policy works on various items and categories. Thus, in this section, we will go through the Chewy return policy on the opened items, medicines, toys, Dog and cat food, used items, etc., Without wasting time, and we will go straight to the point of each return category.

1. Opened item

Chewy states that customers can also return the opened items to the store within 365 days from the date of purchase. The company gives you a 100% satisfaction guarantee for the benefit you can enjoy for the store customer who does not have the option to explain either. This contrasts with the old return policy, which did not accept the opened items.

The company previously accepted the items that were in the original condition and packaging. While you might find the same policy at some point while browsing through the Chewy policies, keep in mind that this return policy is outdated. Looking at what the Chewy team shared in their tweet back in October 2021, they make sense and justify that they are accepting opened items as well as used ones.

The only condition is that it should be done within one year as the limit. Beyond that, your item will be eligible. Initiating the return process is a seamless and hassle-free experience. You can start by connecting with the support team, which can be done using their social media platforms and email addresses besides the phone call. Does this still apply to Dog and cat food? Let us find out in the next subsection.

2. Chewy Dog and Cat food.

Like other products, Chewy also insists you can return the Dog and cat food from their stores within one year. They will still accept the open food since they aim to guarantee customers 100% satisfaction. The customer doesn't have to state the reason. The company also covers the shipping costs, which, in turn, you can seek an exchange or replacement and a refund. Keep reading the article to the end for more details about the general time it takes to get the refund.

3. Return policy on toys

In the same way, Chewy still accepts returned toys to the store within 365 days as long as you buy directly from their store. The return process is free, and the customer is guaranteed satisfaction. What a fantastic offer!

4. Return policy on used items

As long as you return the used items to the store within 365 days from the date of purchase, Chewy will accept them, and they will cover the return shipping charges. Unfortunately, looking at the old return policy, the company could not accept used items. Today, they have reviewed the policy, and since they aim for 100% customer satisfaction, they accept even used items.

5. Return policy on Medicine

Chewy's return policy on prescription medications is that they generally do not accept returns or exchanges. However, if the medication received is incorrect or damaged, Chewy will address the issue on a case-by-case basis and may replace or refund the medication. Chewy emphasizes that exceptions to their return policy will only be made for compounded medications and prescriptions that are exclusively available through human pharmacies under certain circumstances.

6. Return policy on prescription food

Chewy also accepts returned prescription food when initiated within one year from the date you purchased directly from the company. The firm has taken a new direction as it used to accept only all things, disregarding the prescription packages. Regardless of what you return, they will refund or issue a replacement. The company may request you donate it somewhere rather than return it, which guarantees you the money.

Where to return Chewy products

Chewy is a profound online store. Thus, returning a product is not a simple process like returning the item to the physical stores. The company needs you to ship the product or package to their store, which they have made seamless and free.

The company has multiple fulfillment centers and warehouses spread throughout the country. It's through these warehouses that Chewy does deliveries, and likewise, the same centers take the returns.

Thus, when you have something to return to Chewy, we would first recommend contacting the company using their verified social media accounts such as Instagram, Pinterest, X(Twitter), and Facebook. If you don't prefer social media, contact the team at service@Chewy.com and call them at 1-800-672-4399. The support team will, in the end, give you direction on how and where to ship the item in the quote. The destination will vary based on your location. The team will send you the details of the address through the email.

FAQ

Q. When will Chewy decline to return Dog and cat food?

From the above article, we have seen that Chewy aims to offer customers a 100% satisfaction guarantee as long as it's done within 365 days of purchase. Since it aims to keep its customers happy, the company updated its return policy, and there is no circumstance where it will decline the returned items unless it's done after one year.

Q. What does The company do with the returned products like Dog and cat food?

When you return the Dog and cat food in the same condition they shipped, the company will restock it in their stores and make it available for sale. But in most cases, the company requests their customers to donate the Dog and act on food rather than return it. To have a guaranteed replacement or refund. Under some circumstances, the Chewy company also presents the returned products to places like the animal rescue shelter.

Q. How long does it take to return the Chewy products to the store?

The process of returning Chewy dog and cat food takes a little long. The company will, in return, deposit the refund through the official payment method you used, which is done within 3 to 5 working days. However, when you request a replacement, expect your order to arrive at your destination within 1 to 3 working days once shipped from the warehouse.

Q. How does the customer request Chewy return and replacement?

The return is very worry-free, and in case you are not 100% satisfied with the Chewy package, you have 365 days to return it to the store for a refund or replacement. Send the support team a message indicating the order number and clarify whether it is a refund or replacement. The company will proceed with the next steps once they receive your returned items.

Conclusion

Chewy has a friendly return policy. Regardless of the products you purchase, in the above article, we have seen that you have 365 days to initiate the return if you are not 100$ satisfied. The company covers the return shipping cost, making the process seamless. It takes the company 3 to 5 working days to process the refund and the replacement, except for 1 to 3 working days. Enjoy the next purchase at the Chewy.