Kohl's Shoe Return Policy (All You Need to Know)

Andrew B. McCutchen

Are you dissatisfied with your recent shoe purchase from Kohl's? Whether you bought the shoes in-store or online, Kohl's offers a hassle-free return process. Let's take a closer look at it for more details!

Kohl's is a well-known name in selling clothing and accessories. It is an affordable place for customers to shop for their favorite brands at affordable prices. With its physical and online stores, Kohl's sells some of the best brands of shoes in the world, including Nike, Adidas, Skechers, Converse, Clarks, and more.

Kohl's Shoe Return Policy The Kohl's shoe return policy gives you a fair chance of getting your money back if you are unsatisfied with it. However, you should know some important things about Kohl's shoe return policy and how to get approved to get your money back easily. Read on to find out.

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Kohl's Shoe Return Policy

Under Kohl's shoe return policy, customers can return slightly worn shoes, boots, high heels, slippers, sneakers, and other footwear within 180 days. Returning shoes to Kohl's will cause a full refund, store credit, or exchange if the box and receipt are present.

Kohl's allows customers to exchange their shoes for another size or style or even a different model should they prefer something else in their size selection. If you want to exchange your shoes for another size but not another model, you can do so at any Kohl's store. You can also return your shoes by mail or in-store pickup only if there is no visible damage when you receive them.

Can You Return Worn Shoes To Kohl's?

Kohl's offers a convenient return policy and has no issues accepting returns from slightly used and moderately worn shoes. If, however, you bring in heavily used shoes, Kohl's may refuse to accept the return. If you need clarification on what your Kohl's receipt says about your shoe's condition, check with a store manager or the customer service department.

They can tell you if the shoe qualifies for a refund or exchange under the store's return policy. There are countless reasons for Kohl's to refuse a return, including torn materials, frayed shoelaces, damaged soles, and many others.

Can You Return Shoes To Kohl's Without A Receipt?

When returning in-store merchandise, including shoes, Kohl's does not require a receipt. Many stores will allow you to return an item without a receipt if you provide proof of purchase (such as your phone bill or credit card statement).

For example, if you purchased an item at the store where it was on sale, you could return it without a receipt. To process your return, the store associate looking after your return is authorized to look up your purchase history. The purchase must have been made within 180 days so that the store associate can verify your purchase history.

Does Kohl's Have A Time Limit On Shoe Returns?

Yes, all merchandise in Kohl's stores (excluding electronics) must be returned within 180 days of purchase. The return period begins on the day you purchase the item. Kohl's does not offer free returns on shoes.

You can return items worn or stained, but there is a limit on how many pairs of shoes you can return in a year.  Kohl's won't accept returns once 180 days have passed since you purchased the shoes, so ensure you have returned them quickly.

Can You Return All Shoe Brands To Kohl's?

Yes, you can return all shoe brands to Kohl's. Many shoe brands are available at Kohl's, including Nike, Adidas, Under Armour, and Skechers. You may return any item that has been worn or damaged within 180 days of the purchase date at any Kohl's store within the U.S. or by mail with proof of purchase via our Returns Department within 60 days of purchase. Thanks to its no-limit return policy, they will gladly take back any shoe brand they purchase, regardless of the final sale price.

Can You Return Shoes To Kohl's Without The Box?

Despite Kohl's preference for footwear to be returned in its original packaging, shoes can be returned without their original shoebox if they haven't been worn excessively.

However, this is not a guarantee. If you're buying new shoes from Kohl's, it is best to keep the box and the receipt as proof of purchase if something goes wrong with the shoes. This will also help you claim your money back or exchange them within 180 days of purchase if necessary.

Can You Return Shoes To Kohl's Ordered Online?

Kohl's has a great return policy that allows customers to return any item they've purchased and have it credited back to their original form of payment. You can return your shoes in person or online, and there are no limits on how many times you may do so.

However, you should know some important things before purchasing. If a shoe is defective upon arrival, the store will refund your money without questions asked. If a shoe does not fit properly or is uncomfortable, it will be exchanged for another model at no cost to you. You must contact customer service immediately after purchasing your shoes for any other returns so they can be processed quickly.

It is important to keep in mind that Kohl's will not cover your shipping costs when returning an item in-store. If you choose to return your item by mail, the quality of the product will be more stringently regulated. The following steps will guide you through the mail-back process at Kohl's:

Step 1: Sign in to your Kohl's account.

Step 2: Obtain a copy of your Order Invoice.

Step 3: Fill out Kohl's Return Form after printing it out.

Step 4: Incorporate your invoice and return form into the shoe box, and package the shoes carefully.

Step 5: Your shoes must have all their tags inside the box and must not have been worn.

Step 6: Ship your product to the address on Kohl's Return Form.

Note that refunds will be processed within 7-10 days of shipping, and Kohl's will not include shipping costs in your refund. Kohl's will not take back shoes that have been used or worn if they are being returned by mail.


There are some things to remember when returning shoes from Kohl's. Recall policies will vary depending on the shoe's condition and quality, so it is important to keep your receipt and ensure you do not toss them away before returning them. Overall, Kohl's Shoes has a great return policy for all its customers.

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