Are you looking forward to buying a pricy device or accessory on Amazon? You may wonder whether Amazon offers a warranty for such items and, if so, how easy it is to claim it. In this post, you will learn everything you need to know about Amazon's One-Year Limited warranty and how to make a claim. Read on to find out.
With the recent surge in counterfeit and substandard products, it is every customer's hope that every product they buy comes with a warranty. The warranty ascertains that the product is high-quality and free from manufacturing defects. Additionally, the manufacturer's warranty enables customers to replace or repair products in the event of a breakdown. It is, therefore, imperative that you file a claim as soon as you are aware of a flaw in the product.
Don’t know where to start? Don’t worry, we are here for you.
Table Of Contents
What is Amazon Warranty Policy?
After purchasing a brand-new or Certified Refurbished Device, Amazon offers a one-year warranty against manufacturing flaws from the purchase date. It is important to note that the device is only covered under ordinary customer use. The warranty will be nullified if the equipment is used in an unauthorized manner. It is also important to note that after receiving a refund, Amazon will acquire all parts and devices.
Before making a claim, it is important to note that the warranty only applies to hardware components not subjected to misuse, neglect, fire damage, or alterations. So, exercise caution. The warranty can be voided if you try to fix the item.
If any defects arise in the device during the warranty period, Amazon will, at their option and to the extent permitted by law, either:
- Repair the device using new or refurbished components.
- Replace the device with a new or refurbished one similar to the original one.
- Give you a full or partial refund.
How to File A Warranty Claim
If you have questions about how to get warranty service for your device, it is advisable to get in touch with Amazon customer support. Typically, you will be required to deliver the device in its original packaging. If you do not have the device's original packaging for whatever reason, equally protective packaging should be used.
It is also important to note that it's your responsibility to remove any removable storage media and back up any data stored on your device. Amazon will not be responsible for any data loss resulting from repair services.
How to File A Claim Via A Service Center
Claiming a warranty is easy. If your product is covered, all you need to do is visit the closest service center for the specific product. For instance, you could visit an Apple service center to file a claim for an Apple product purchased on Amazon. The only thing you will need is a copy of the invoice. In most cases, a warranty card will not be required. A copy of the invoice will suffice in making a claim.
But what do you do if you have lost your invoice? Fortunately, Amazon allows you to download it from your Amazon account. To download a copy of your invoice, follow the guide below.
Step 1: Log in to your Amazon account.
Step 2: Go to the “Your orders” page.
Step 3: Navigate to the specific order.
Step 4: Click on the “Invoice” option in the order's top-right corner.
Step 5: Download the invoice and print it out.
If the above procedure seems like a hustle, don’t worry, there is a simpler way to file a claim. You can file a claim directly via your Amazon account. Let’s look at how to go about it.
How to File A Warranty Repair Claim Directly On Amazon
If an item you've purchased from Amazon has flaws, you can ask for a refund or a replacement. If the item is fixable, you can use your warranty to get it fixed. To make a warranty claim on Amazon, follow the guide below.
Step 1: Log in to your Amazon account.
Step 2: Go to the “Online Return Center”
Step 3: Click on the “Return items” option.
Step 4: Select all items you want to be repaired.
Step 5: Mark them as defective and give a detailed reason.
Step 6: Print out the return label and put it inside the package.
That’s it. All you have to do now is mail the item to the address given by customer service. The vendor may contact you for additional information regarding the device.
Filing a warranty claim on Amazon is easy. If you notice any manufacturing defects on a product you purchased on Amazon, you shouldn't try fixing it. Trying to fix the product may void the warranty. Instead, you should file a warranty claim as soon as possible. You can do that by visiting a service center for your purchased item. Alternatively, you could return the item to Amazon, explaining the defect thoroughly. Just make sure you mail the item in its original or equally sturdy packing.