Amazon Alexa Warranty (What It Covers + How to Claims)

Maria D. Stephens

Amazon is at the forefront of selling and offering AI solutions. Among the AI products that it offers is Amazon Alexa. And like most Amazon offerings, Alexa has been a hit! To ensure you get quality results from your new AI assistant, Amazon is offering a one-year limited warranty!

So, what does the one-year limited warranty cover, and what are the exceptions? Here is a detailed post on Amazon Alexa warranty.

Table Of Contents

What Amazon Alexa Warranty Covers?

Amazon warrants Alexa device against imperfection of the materials and workmanship. However, the warranty is only under normal consumer usage for one year after the first retail purchase. If the device malfunctions during the warranty period, the company will either;

The warranty cover solely applies to hardware components that are not subject to;


  1. All replaced accessories and devices shall become Amazon's property after a refund or replacement.
  2. This warranty is provided by Amazon only if you bought it from their website. If you have bought your Alexa device from 3rd party sellers, you're not eligible for the warranty.

       3. The standard warranty covers all parts of the device except batteries and chargers, which have separate warranties of one year each.

How to Return Your Defective Amazon Alexa?

If you think your Amazon Alexa is defective, you may be able to return it. But first, you must know how to do it correctly. If not done correctly, you might lose some of your money or even the device itself. Here's how to return a defective Amazon Alexa:

 The steps above are easy to execute if your purchase is not over 30 days. Otherwise, you will need to contact the customer support team to guide you on how to return your defective Alexa device.

 How to Claim a Refund for Amazon Alexa?

You qualify for a refund if your Alexa device is still under warranty. However, the refund will only be processed after the customer support team verify that your returned Alexa device is faulty.

A refund or a replacement? A refund is ideal for various reasons;

  1. There is no risk of being sent a device that will malfunction again
  2. You can use the money to buy another product or still another Alexa device from Amazon at a discounted price during promotions.

      3. You can get your money back quickly and use it for whatever you want!

How to Request a Refund?

Usually, the refund process takes up to 7 working days from you submitting your request for the refund. How long it will take to get the funds in your account depends on your payment method and how quickly your bank will process the refund.

Note: You cannot trick Amazon into refunding you or replacing a damaged Alexa device. The company does due diligence on each returned item. If your return is fraudulent, you might be penalized or land in jail. Nevertheless, Amazon will always work towards satisfying its honest clients!

Limitations to the Amazon Alexa Warranty

Amazon Alexa warranty is a good deal when you consider that it's free, but there are some limitations to the warranty;

Amazon Alexa Not Working: 3 Things To Do Before You Return It

If your Amazon Alexa is having issues, you may be tempted to return the device. But before you incur that return cost, here are a few steps you can take:

 1. Check the Power Supply

The first thing to check is whether your device has power. Check the physical plug on the back of your device and make sure it's plugged into an outlet that works properly. If it's plugged in but still not working properly, try unplugging it for a minute and then plugging it back in again.

 2. Check for Updates

There may be software updates available for your Alexa. It might be time to update if you're using an older software version. Just open up the Alexa app on your phone, tap on Settings and tap Software Update. If there's an update available for your device, tap Download and Install Now. Once you are done installing the update, restart your device and check if it's working.

3. Ensure there is no Background Noise

Amazon Alexa works by listening to your voice. The more noise there is around her, the harder it is for her to hear you and respond accordingly. So if you're having trouble with Alexa, make sure there's no background music or other sounds that may be distracting her from hearing your command.


Amazon Alexa warranty comes in handy when the device starts malfunctioning. You don't have to worry about buying another device or taking it for repairs! Return your Alexa device to Amazon for a refund or replacement!

Featured Reviews

68,450 Reviews Analyzed
71,281 Reviews Analyzed
77,727 Reviews Analyzed
263,261 Reviews Analyzed
129,184 Reviews Analyzed
8,328 Reviews Analyzed
94,792 Reviews Analyzed
2,368,688 Reviews Analyzed
39,345 Reviews Analyzed

Related Posts