Amazon Basics Warranty (What Should You Know?)

With the big number of products Amazon stocks, there are bound to be some returns. But with the Amazon Basics warranty, you can rest easy knowing that your purchase is protected.

As a private label, Amazon Basics offers a wide range of products, including office supplies, home goods, and tech accessories. And just like any other reliable brand on Amazon, Amazon basics has a trustworthy warranty policy. Here is a detailed post on Amazon Basics warranty and how to claim it.

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What Does Amazon Basics Warranty Cover?

This warranty policy covers all Amazon Basics labeled products purchased directly from an authorized retailer or Amazon. This includes items purchased through the website directly from the manufacturer or verified third parties who sell on the Amazon marketplace.

The warranty applies to the original purchaser of AmazonBasics products and is not transferable. Even though the policy is limited, you will get a replacement for a defective product, free repair, or a refund. When repairs and replacements are done, or a refund is issued, Amazon will own the returned products wholly.

Some of the products under the Amazon Basics warranty include;

Luggage and travel accessories
Electronics such as entertainment, cooking, laundry appliances, and electric gears
Cookware
Clothes and shoes

What is Not Covered in Amazon Basics Warranty?

Amazon Basics warranty is a great way to protect your investment in Amazon products. However, there are some exclusions to what is covered by the warranty. These exclusions may be important for you to know about before you purchase an Amazon Basics product. The exclusions include the following:

Damage caused by accidents, abuse, or misuse. For instance, if your device stops working because you dropped it in the water, there will be no coverage under warranty. Damages resulting from incorrect installation of appliances are also not covered by Amazon Basics warranty.
The product has been modified or tampered with: Any modification to an Amazon Basics product voids its warranty coverage. This includes any damage caused by tampering with device parts that are not intended for user service.
Damage caused by non-compatible accessories: The warranty does not cover damage caused by using incompatible accessories or parts not approved by Amazon. For example, if you put a third-party battery into an Amazon device and it explodes because of this, then this would not be covered under the warranty terms. Any damage done by using incompatible accessories will void any protection offered by the warranty terms of your product.
Product serial number has been altered or removed from the device: Serial number identifies the product and verifies whether you purchased through Amazon or not. This number is required to be intact to qualify for warranty coverage. If your serial number has been damaged or removed, you will not be able to claim warranty coverage on your product.
The product has been used outside the recommended conditions: Amazon Basics products are designed to operate within a specific range of temperatures, humidity levels, and altitudes. Using your device outside this range may not work properly and may not be covered by the warranty.

How Long Does Amazon Basics Warranty Last?

Amazon has two contrasting Amazon Basics warranty plans depending on the kind of product;

One-year standard warranty: Most merchandise available under Amazon basics has a one-year limited warranty. This covers manufacturer defects in materials and workmanship. However, this cover doesn't apply to partially consumed consumables such as ink cartridges, food and beverages, and drugs.
Three-year warranty plan: This extended warranty period is reserved for items such as luggage and LED light bulbs. The company will replace any faulty items within three years of normal usage from the purchase date if they break down within three years from the purchase date.

How to Claim an Amazon Basic Warranty?

If you have an AmazonBasics warranty, you can launch your claim over the phone or online. The process is very simple, and it takes only a few minutes to complete;

If you want to claim your warranty over the phone, call the customer service team at 1-888-280-4331. You can call this number any time of the day or night for assistance with getting your product replaced or repaired as quickly as possible. You may also use this number if you have any questions about the status of your claim or if you need help with the shipping process.
To claim your warranty online;

Step 1: Sign in to your Amazon account.

Step 2: Proceed and open the Help

Step 3: Go ahead and click the Contact Us button and follow the on-screen instructions.

AmazonBasics Warranty Claims: How Does Amazon Handle Them?

Amazon can handle your claim on Amazon Basic products in three different ways:

Replacements: This is the most common option and can be applied to most products. If your product has a defect and the warranty covers it, Amazon will replace it with a new or refurbished item similar to the one you bought earlier. Once Amazon replaces the product, you will cater for the shipment and handling charges. This also applies to products with defects that the manufacturer did not disclose.
Repairs: In some cases, Amazon will choose to repair your product instead of sending you a replacement. This depends on the defect and how easy it is to fix. Simple things like replacing batteries or replacing a blown fuse from electrical appliances are often repaired rather than replaced. If your product requires more extensive repairs, Amazon may opt for replacements instead of repairs; this helps them to control costs.
Refunds: If your product isn't damaged or defective but doesn't meet your needs, you can request a refund. However, your request must be within 30 days of purchasing the item. The company will refund you the original purchase price and channel the funds through your original payment mode.

Your Amazon Basics warranty doesn’t automatically qualify for replacement, repair, or refund. You must comply with Amazon's return policy.

Conclusion

Amazon Basics' customer service is exceptional! All products under the Amazonbasics private label are under warranty unless otherwise stated. The Amazon basic warranty guarantees Amazon customers quality products at an affordable cost.