When it comes to shopping online, most retail platforms have put in place an elaborate return policy to win customer trust. Amazon is no exception. The retail giant allows customers to return any orders that do not meet their needs or expectations.
However, if not regulated, the return option can be misused by some shoppers who seem to return just about everything they order. To curb this problem, Amazon came up with a strategy to let anyone returning too many items that the company is aware of and that risk being banned from Amazon. So, what exactly is Amazon's return warning? Let’s find out…..
When you buy merchandise on Amazon, you have up to 30 days window during which you can return it for a full refund or replacement. The policy is in an attempt to win the trust of shoppers and guarantee them value for their money. The return policy, though works well for customers, can be a little stressful for the sellers especially if the returns are a little too many.
To curb this and protect the interest of sellers from malicious shoppers who may be taking advantage of the return policy, Amazon has introduced the Amazon Return Warning. As the name suggests, this is basically a notice sent by Amazon to notify any shopper whose returns have exceeded a set threshold. For more details on the same, keep reading.
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What is Amazon Return Warning in 2022?
Amazon's 30-day return policy is one of the great joys of shopping online. It means you can order something, try it out, and send it back within 30 days for a full refund if it doesn't fit or meet your expectations.
But while this policy has been great for online shoppers, Amazon is starting to crack down on customers who abuse it. In fact, in 2022, they started sending out warnings to customers who return too many items—a move that could potentially limit your returns. The thing is, if almost all of your Amazon shipments are returned, you can be sure to get a warning from the retailer sooner than later.
What is Amazon's Return Policy?
Amazon offers a 30-day return policy on most items. That is to say, shoppers have up to 30 days to check and test their merchandise and return if unhappy with the purchase. If the return is successfully processed, Amazon usually gives a full refund for the purchase price of the product.
In some cases, the customer would get a replacement or repair, whichever option they are comfortable with. Notice however that past the 30 days period, Amazon may not accept your return. Certain product categories such as perishables are not eligible for return to Amazon.
What Happens If You Return Too Many Items to Amazon?
Most items on Amazon come with a 30 days return guarantee. Meaning that shoppers are free to return whichever items they bought on Amazon but for some reason, have found fault with them. That not only gives the customer peace of mind while shopping but also wins their trust to want to stick with Amazon for all their shopping needs.
That being said, the return policy isn’t without regulations. For instance, if you return too many orders, Amazon will send you a warning. To be precise, there’s no clear value on the maximum number of returns allowed by Amazon but from independent reports, shoppers who returned between 5 – 10 items per month got warnings from the retailer.
If those reports are anything to go by, then it appears that Amazon has a less than 10% cap on the maximum number of returns allowed per month. If more than 10% of your monthly orders are returned, you can be sure to receive a warning from Amazon. If the trend continues, there’s a risk that you will be banned from shopping on the platform. The warning is understandable because the more the returns, the more money Amazon loses.
It must be understood that Amazon's return warning is a measure intended to deter malicious shoppers who may be out to take advantage of Amazon’s generous return policy. It also protects third-party sellers on Amazon.
What are Amazon Return Limits?
Amazon return limits are essential, especially if you're a frequent shopper. The limit is not specified, but Amazon will take notice of shoppers who return something with nearly every order. As mentioned earlier, Amazon will send reminders and warnings to shoppers whose returns have exceeded 10% of their total purchases. In the literal sense, if you return 5 – 10 items a month, Amazon will take notice and serve you with a warning. If the returns are becoming habitual, you might be banned from shopping on Amazon altogether.
How Does Amazon Check Returns?
Does Amazon check returns? Sure they do. Each and every return request is cross-checked and then processed if eligible. If you return a handful of items to Amazon once a month, it’s very unlikely that they’ll take notice. Meaning, they are far more likely to treat your case like every other return, considering the millions of transactions being processed on Amazon every single day.
On the other hand, if the number of returns on your account averages more than 10% of your monthly orders, Amazon will notice and they will definitely act. See, Amazon, like any other retailer, is in business for the money. If more shipments are being returned, then they are losing business and money.
Usually, Amazon Associates are able to monitor all activity in your account. That makes it easy for them to detect any suspicious and over-the-top returns. Such shopper accounts are highly likely to receive return warnings and sometimes, suspensions.
When Does an Item Qualify for Return to Amazon?
Not all items can be returned to Amazon after purchase. To qualify for a return, a product must meet the following conditions:
- Bought and fulfilled by Amazon
- Must have been bought and delivered less than 30 days ago
- Must be classified as a returnable product
- Used, unused, opened, packed, and in good condition
What Products Can’t be Returned to Amazon?
Amazon’s 30-day return policy applies to all products bought and fulfilled by Amazon. However, there are exceptions. This category of items cannot be returned to Amazon:
- Health and personal care products
- Customized or hand-made products
- Digital products (software, music, video, etc.)
- Fresh flowers, live insects, and plants
- Gift cards, photos, game cards, and gaming software.
- Prepaid phone cards, and theme park tickets
Take note the while some of the items cannot be returned to Amazon, they are refundable. If you aren’t happy with any product that Amazon is about the same and they should be able to initiate a refund process in due course.
Can Too Many Returns to Amazon Cause Your Account to Be Banned?
Like all businesses, Amazon needs its customers. As such, banning any user from accessing the platform would be the last resort. Usually, Amazon sends warning emails to users who are seen to be returning too many items. The threshold, though not very clear, seems to be under 10% of total monthly purchases. Meaning, that any shopper returning more than 10% of the items ordered in a particular month has returned a little too many and will certainly get a warning.
If a customer continues to return more and more items ordered, Amazon will contact them directly and alert them about the potential risk of suspending their account or banning it altogether. The cost of returns can be overburdening to any business. Amazon is trying hard to deter its customers from returning their orders without genuine reasons. They don’t want to lose business or money.
Can You Contact Amazon If You Have Problems with Returns?
If you happen to return a lot of your purchases on Amazon, the retailer will send you a warning email. Well, the warning is nothing more than a reminder that Amazon has noticed that you are returning a lot of your orders within a short period.
Now, if you think the warning was uncalled for and that the products you returned were genuinely faulty, damaged, or incorrect you can reply to their notification email with a detailed explanation citing the damages, flaws, or the actual order versus the incorrect product delivered. You can back up your explanation with photo evidence. That way, Amazon will be able to take action on your returns. Plus, a good explanation can save your account from a potential ban.
Though Amazon provides a generous 30-day return policy on most products, too many returns within a short duration may appear suspicious. Amazon return warning is the retailer’s way of letting any shopper who is returning more than 10% of their monthly orders that the retailer has noticed their unusually high rate of product returns. That notwithstanding, Amazon still, as always, accepts and processes genuine returns and issues replacements, repairs, or refunds.