Amazon Delivered to Wrong Address (What to do + How to Refund)

Ronald M. Bieber

What should do in the event that Amazon delivers your package to the wrong address? In this post, we’ll share some of the reasons that may cause Amazon to deliver the wrong address. Also, we will highlight what to do in such instances to avoid the issue of wrong address deliveries. Keep reading for the details...

If packages or parts get misplaced or lost, the Amazon customer service department can be contacted at 1-888-280-4331 or 1-877-586-3230. to report the issue. If the issue was caused by the delivery service, Amazon will refund customers for the inconvenience. However, this may vary if the customer accidentally selected the wrong address when ordering.

Below, we’ll discuss a few.

Table Of Contents

Why Did my Amazon Package Get Delivered to the Wrong Address?

1. You Recently Moved

It's common for customers to forget that they live in a different ZIP code, city, or state than the address they've been using on their credit card account. Sometimes online shopping can be the culprit because customers may have forgotten that they moved and forgot to update their addresses with their banks. You might think that the process of moving is all about unpacking the boxes, loading them up on a truck, and then driving them over to your new place. That's just one part of the process. You'll also need to make sure you have all the right papers for your new address — and that you know where to go if something goes wrong.

2. Incorrect Address

Incorrect addresses are one of the most common reasons for non-delivery. Maybe you accidentally gave the wrong address on a shipping label, or the carrier made a mistake during delivery. When you have an incorrect address, the good news is that Amazon usually has sophisticated tools to help you locate and correct the problem.

3. Courier Error

The common reason is that the courier has delivered your package to the wrong address. A courier may have delivered to my address incorrectly because they got mixed up or simply made mistakes. If you live in a multi-unit building (e.g., an apartment or condo), they may have dropped it off with a neighbor or at another unit in the building by mistake.

Are Amazon Drivers Responsible for Wrongful Deliveries?

Amazon's driver program is designed to deliver your goods as quickly and efficiently as possible. Amazon has a huge logistics operation that takes packages from warehouses to customers' doorsteps. You might think it's safe to assume the drivers are experts at delivering packages to the right addresses, but even the most seasoned drivers can miss a delivery. The driver's job is only to deliver your package to the correct address, not to make sure it gets there on time. If the driver leaves a package somewhere unexpected, such as in the middle of a city street, Amazon will assume responsibility for finding it and returning it.

Are Amazon Sellers Held Accountable for Wrongful Deliveries?

Amazon sellers are held accountable for the products they sell that they incorrectly deliver. If the wrong product is shipped to a buyer, Amazon will refund the buyer and offer a replacement; if the seller's address is incorrect, Amazon will cancel all future orders from that seller.

Can I keep Amazon Packages Sent to My Address by Mistake?

An Amazon package sent to the wrong address can cause a lot of anxiety for the customer, who has to return the package, wait for another one to show up, and then worry about whether it gets delivered to the right address. It isn't much you can do if Amazon mistakenly sends a package to the wrong address; it isn't much you can do. It's best just to return everything and start with a new order.

How to Return a Package from Amazon Delivered to Wrong Address?

If you've received a package from Amazon and delivered it to the wrong address,  follow the correct process for returning it.

Amazon Lost Package Refund: Does Amazon Refund Packages Sent to the Wrong Address?

If your Amazon package is delivered to the wrong address, there's a good chance you won't receive a refund. Amazon generally does not refund packages delivered to the wrong address, even if the package is undelivered. There are a few exceptions to this policy, however. If you can provide Amazon with proof that the package was delivered to the wrong address, Amazon may refund you for the cost of the package. Additionally, if the package is delivered to the wrong address and is subsequently destroyed or lost, Amazon may refund you for the cost of the package.

How to Get a Refund for Amazon Packages Delivered to the Wrong Address

Two options to report the problem and get a refund

1. Via the Amazon Chatbot on the Website

Amazon Chabot is a built-in tool that allows you to report bots, fake reviews, and other spammy content.  It is easy to use and a great way to save time.

2. Call Amazon Customer Service

Amazon customer service is available year-round to offer help and answer questions. You can access the online help pages by visiting the customer service website, which is available through your order summary page. Also, you can call 1 (888) 280-4331 for customer support.

What to Do if Amazon Delivered to the Wrong Address

To find a missing Amazon package that shows as delivered, you can do the following:

1. Track Your Parcel Via Your Amazon Account

To track your parcel, log into your Amazon account, look for the package, and click "Track Package" (if you haven't ordered it yourself, but someone else has sent it to you, then ask them for this information). Every time something changes with your package, Amazon sends an email with tracking information. In most cases, the courier will come back to pick up the parcel and redeliver it.

2. Check with Your Neighbors

The first thing to do is check with your neighbors and see if someone else received the delivery. Some carriers leave parcels with neighbors if they believe it safe or collect a signature from a nearby individual. If you still can't locate your parcel, you'll need to contact Amazon directly.

3. Check Delivery Location for the Package

Your first step should be to check the delivery location for the package. You can expect the courier to leave it somewhere around, like at your neighbor's house, on a porch, or at a security post. Check your front porch and other locations around your home where the package could be left (i.e., garage, back yard, side of the house).

4. Verify Shipping Address in Your Orders

Sometimes packages get shipped to old addresses or similar addresses nearby. It's worth verifying your shipping address on your orders page. If there is an error, contact the seller immediately and know about the problem.

5. Look for a Notice of Attempted Delivery.

If your package came from a place like UPS, FedEx, DHL, or USPS, it would leave a notice on your door if nobody was around to receive it. Check to see if there is a notice of attempted delivery on your door before contacting the seller.

6. Check Your Mailbox or Wherever Else You Receive Mails

When you are expecting a package, the last thing you want to hear is that it was delivered someplace else. The first thing you should do is double check your mailbox and the area around your home where you normally receive deliveries. Maybe the driver left the package with a neighbor or another secure location.

7. Wait for 48 hrs – some Packages Take a While to be Delivered

If you don't receive your package after it's been marked as delivered, wait 48 hours if there is a delay due to weather or mechanical problems. If you still haven't received it after this time has passed, contact UPS directly using the information on your shipping label.

8. Contact Amazon

If your package was sent to the wrong location, you should contact Amazon immediately. Sometimes, the carrier or a neighbor may have your package. If not, you’ll need to refund or resend it. You can call, chat or email our Customer Service department for help with an order that hasn't arrived or isn't as described.

How to Avoid Wrong Address Situation for Amazon Deliveries

Who Do I Contact If Amazon Delivered to Wrong Address?

Sometimes Amazon delivers to the wrong address. If you can't find your package, contact the carrier and let them know they missed a delivery. The shipping company will then look into it and attempt a redelivery if necessary. You can also contact Amazon customer service by clicking the "Call Us" link at the top of any Amazon page.

You should tell them your order number and have them look it up and see where it was delivered. Is it Illegal to Open Someone Else’s Amazon Package? It's not illegal to open someone else's Amazon package, but it is illegal to keep the contents. If you receive something in the mail that isn't addressed to you but it's mailed to your address by mistake, you are required by law to return it.


Thanks to the miracle of modern technology, Amazon can deliver a product to your doorstep in just two days—but it’s becoming more and more common for delivery drivers to deliver packages to the wrong home accidentally. Because of this, it’s important to be prepared if you end up being one of those unlucky recipients.

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