How Do You Replace a Lost Amazon Credit Card in 2026?

Quick answer: If your Amazon credit card is lost, report it to the card issuer immediately. In 2026, Prime Visa and Amazon Visa replacement issues route through Chase, while Amazon Store Card and Amazon Secured Card issues route through Synchrony. If that card is still saved in your Amazon wallet, remove or update it separately in Your Payments.

The biggest problem with older guides is that they treat Amazon as one universal support desk for every card problem. The cleaner 2026 answer is simpler: replace the missing card through the issuer, then clean up any saved Amazon checkout settings afterward.

Table Of Contents

Start by identifying which Amazon card is missing

"Amazon credit card" can mean more than one product. Amazon's current help surfaces split the category into Amazon Visa / Prime Visa and Amazon Store Card / Amazon Secured Card.

That first distinction matters because the replacement path is different. If you are unsure, check the card name in your Amazon account, recent statements, or issuer emails before you start reporting the loss.

If it is Prime Visa or Amazon Visa, contact Chase first

Chase's current customer-service page includes a Replace a lost/damaged card path and lists 1-800-432-3117 for credit-card support.

That makes Chase the right first stop when the missing card is an Amazon Visa or Prime Visa. The practical move is to report the missing card immediately so the old card can no longer be used and the replacement flow can begin under the issuer's account controls.

If it is an Amazon Store Card or Amazon Secured Card, use Synchrony

Synchrony's Amazon page says you can manage these accounts there and lists Amazon Store Card support at 1-866-634-8379 and Amazon Secured Card support at 1-855-597-4891.

Amazon's own help results also point store-card and secured-card users to the Amazon Cardmember Page and the Manage at Synchrony Bank path. So for these products, the clean 2026 answer is to go through Synchrony rather than generic Amazon shopping support.

Clean up the saved card inside Amazon after the issuer step

If the missing card was also stored as a checkout method on Amazon, treat that as a second job. Amazon's payment-method help points users to open the card in Your Payments and remove it from the wallet if needed.

That step does not replace the card itself, but it does reduce confusion on future orders and helps make sure Amazon is not still trying to charge the outdated card details.

Important limitation to keep in mind

Losing the physical card, replacing the issuer account, and removing a saved checkout card are related, but they are not the same workflow. That is why older articles go wrong when they mix credit cards, store cards, gift cards, and activation tips into one page.

The safest rule is: issuer first for the missing card, Amazon second for wallet cleanup.

Best next step if you want to handle this quickly

Use this order:

Identify whether the missing card is Prime Visa / Amazon Visa or Amazon Store Card / Amazon Secured Card.
Report the loss to Chase or Synchrony immediately, depending on the card type.
Review recent account activity with the issuer if you are worried about unauthorized use.
Then remove or update the saved card in Amazon Your Payments if it is still stored there.

Bottom line: Replacing a lost Amazon credit card in 2026 is mainly an issuer problem, not a general Amazon shopping-settings problem. Chase handles Amazon Visa and Prime Visa replacement issues, Synchrony handles Amazon Store Card and Amazon Secured Card issues, and Amazon's own wallet tools come afterward as cleanup.