Eternity Modern Chairs Review: Showrooms, Custom Options, and Policy Tradeoffs

Direct answer: Eternity Modern is most interesting if you want design-forward chairs with showroom access, swatches, and custom upholstery options, but the post-purchase rules are stricter than the old article suggested. This is an evidence review based on current official pages, not first-hand testing.

The current About page says the company was founded in 2005, began with faithful mid-century reproductions, and now positions itself around intentional design and longer-lasting furniture. If you are researching the brand because of showrooms, the current site also highlights three active showroom locations plus virtual tours.

Table Of Contents

Quick decision table

Question	What the official site says	Why it matters
Can you see chairs in person?	Los Angeles, Irvine, and Vancouver showrooms are currently listed.	This lowers risk if texture, scale, or sit-feel matters to you.
How customizable is it?	The homepage says it offers over 20 fabrics and more than 200 color choices, plus free swatches and design consultations.	Strong fit for buyers who want visual control, weaker fit for impulse buyers.
Where is it made?	The FAQ says production happens at a facility in China, with fabrics and stone sourced from Italy, France, Turkey, and Spain.	Useful for buyers who want manufacturing transparency before deciding.
How forgiving are returns?	Return requests must be submitted within 14 days, in original packaging, and customers arrange and pay return shipping.	This is not a low-friction furniture return policy.
What about made-to-order?	The same policy page says made-to-order returns and cancellations trigger a 20% fee issued as store credit.	Customization increases commitment.
How fast do problems need reporting?	Damage and defect claims are subject to a 3-day reporting window.	You need to inspect deliveries immediately.

Current showroom status

If your search intent is really “Can I see Eternity Modern chairs before I buy?”, the current answer is yes. The brand currently lists showrooms in West Hollywood, Irvine, and Richmond, BC, and the main site also promotes virtual showroom tours and design consultations.

That is a meaningful update from older web copy that described the brand as online-only. If in-person evaluation is part of your buying method, the showroom network is one of the strongest current reasons to keep Eternity Modern on your shortlist.

What the brand is transparent about today

The About page gives a usable high-level story, but the more practical disclosure is in the FAQ. There, the company says chairs and other furniture are produced at a state-of-the-art facility in China, while fabrics and stone are sourced from Italy, France, Turkey, and Spain. It also says it uses CertiPUR-US certified foam.

For a furniture buyer, that is better than vague “globally sourced” language. It does not prove superiority on its own, but it gives you enough specificity to ask sharper product-level questions before ordering.

Materials, compliance, and where to ask follow-up questions

The current FAQ says many of the brand’s fabrics are tested for abrasion, and it highlights Oeko-Tex, GREENGUARD Gold, Cal TB 117-2013 compliance, and BIFMA compliance in its material and safety sections. The site also says its furniture earned GREENGUARD Gold certification as of September 7, 2023.

That is useful, but chair shoppers should still verify scope. Some of the compliance language is framed at the furniture or material-program level, not always at a single-SKU chair level. If a specific certification matters for a workspace, hospitality, or health-sensitive project, ask for the exact certificate tied to the chair you want.

Customization is a real selling point

The homepage currently says Eternity Modern offers over 20 fabric types and more than 200 color choices, plus free swatch samples. It also promotes product and design consultations, custom pieces, and COM options.

That makes the brand more attractive for buyers who care about matching a room, but it also raises the cost of changing your mind. In furniture, customization and easy returns usually do not coexist, and Eternity Modern’s current policies follow that rule.

Shipping, returns, and cancellation friction

The current shipping and returns FAQ says standard shipping is offered to Canada and the continental U.S. only. Return requests must be submitted within 14 days of delivery, products must reach the warehouse within 30 days, items must be in original packaging and like-new condition, and customers are responsible for arranging and paying return shipping. Shipping charges already used are non-refundable.

For made-to-order items, the current policy says returns carry a 20% restocking fee issued as store credit, with outbound and inbound shipping non-refundable. Cancellation is also tighter than many buyers expect: in-stock items can be changed within 1 business day, made-to-order items within 6 business days, and shipped orders cannot be canceled. If you buy custom, assume commitment.

Warranty and delivery-inspection deadlines

The current FAQ says residential warranty coverage is 5 years for structural failures in metal or solid wood and 1 year for soft parts and workmanship-related failures. It also says customers remain responsible for labor, shipping, and handling costs on warranty service in many cases.

The stricter operational deadline is the delivery-inspection rule. The same FAQ says damage claims and defective or incorrect-product claims need to be initiated within 3 days of delivery, with additional limits once items are used. For bulky furniture, that means you should plan to inspect and document the chair immediately, not days later after packaging is gone.

Who Eternity Modern fits best

Buyers who want current showroom access before purchasing.
People furnishing a space around a particular aesthetic and willing to use swatches and consultations.
Shoppers comfortable with made-to-order timelines and more committed post-purchase rules.
Trade or design-led buyers who care about materials, compliance language, and customization options.

Who should pause or choose an alternative

Anyone expecting easy furniture returns after a casual trial at home.
Buyers who cannot inspect deliveries within a 3-day claim window.
Shoppers who want international shipping beyond Canada and the continental U.S.
Anyone uncomfortable with store-credit-based fees on made-to-order returns or cancellations.

Bottom line

Eternity Modern currently looks strongest as a showroom-supported, customization-friendly furniture brand rather than a low-risk impulse buy. If you want swatches, consultations, and in-person viewing, the brand gives you real tools. If you want loose return rules or slow, forgiving post-delivery timelines, the current official policies say you should be much more careful before ordering.