What to Do If You Didn't Receive Amazon Order?

Ronald M. Bieber

Amazon is such a great platform for all your shopping needs. The American retail giant has a reputation for reliability and many shoppers trust it. Yet even with its high status in the industry, things do go wrong sometimes. At times you place your order on Amazon, wait for your package but it never arrives. I’m sure you may have had such an experience or know or other friends who’ve had the missing package experienced on Amazon. How do you resolve this issue if it does happen? Find all the details in this post…

When it comes to shopping for affordable products, Amazon is the place. But what happens if you haven’t received your Amazon order? Well, there are a number of options that one may consider whenever they haven’t received their order. In this post, we have discussed all the options that are at your disposal with regard to this issue. You will also learn whether or not Amazon can give a refund or replacement for the lost or undelivered package.


Table Of Contents

What to Do If You Didn't Receive an Amazon Order in 2022

If you've been waiting for a delivery from Amazon but it hasn't arrived, the first thing you need to do is log in to your account and check the order status. If the status is “Delivered” yet you haven’t received the package yet, Amazon recommends waiting for 48 hours to see if it arrives. After the 2 day waiting period elapses, contact Amazon for more details on the way forward.

If the order status is “Shipped” then is it’s possible that the package has delayed somewhere in the course of delivery due to unforeseen reasons. In such a case, you may want to track the order to understand the cause of the delay.

Below are additional measures you can take if you haven’t received your order from Amazon:

Step 1: Look for Attempted Delivery notice from Amazon. If your type of order can only be dropped if there’s someone at home to pick it, the Amazon delivery driver is under instructions not to leave the package at the address unless there’s someone to pick it. If no one is home when the drive arrived, he or she will not drop it at your residence. In such a case, you will receive a notice of attempted delivery.

Step 2: Double check the shipping address. If you have moved house recently but failed to update that info in your account profile on Amazon, then you are unlikely to receive your orders at the present address. Check with your previous place of residence because it is possible that the delivery driver dropped it at address location in your account.

Step 3: Check around the home or delivery location for the package. Maybe the delivery deliver dropped it somewhere around.

Step 4: Check with your neighbors. Maybe one of them might have accepted the package on your behalf.

Step 5: Sometime the package was dropped at the post office. If so, you might want to check your mailbox. Considering that Amazon packages are usually shipped by multiple carriers, at times the delivery driver can hand your package at the post office instead of bringing it to your residence.

If none of these options is fruitful, contact Amazon from your account. Once you log in, proceed as follows: Help > Browse Help Topics > Need More Help > Contact Us. If you would wish to talk to a customer representative at Amazon, call 1 – 800.


Who to Contact If You Haven't Received Your Amazon Package

Usually, if you have waited more than 48 hours and still haven’t received your Amazon package, first check that the address provided in your order account is correct. Once that’s verified, try contacting Amazon to find out what might have caused the delay. They should be able to advice on the way forward with regard to refunds or replacement.


Can I File a Claim If My Amazon Package Never Arrived?

Of course, you can file a claim if you Amazon package has not arrive 48 hours after the scheduled delivery date. However, to file a claim, the customer must meet the conditions outlined in the Amazon A to Z Guarantee. They include:

Step 1: You placed an order on Amazon but 30 days after the estimated delivery date, the item hasn’t arrived yet.

Step 2: The order arrived at the right time but had damages.

Step 3: You are yet to receive a refund from Amazon after returning a packages a while ago

Step 4: You international return to Amazon is hindered by the fact that the seller you bought the product(s) from hasn’t availed a shipping label or address.

Step 5: You have proof that the Amazon seller you transacted with inflated or miscalculated the shipping or custom fees and in the process, you were overcharged.

If you haven't received an item, contact the seller immediately. If they don't respond within 30 days, follow these steps to file a claim:

Step 1: Log in to your account and then click on Accounts and Lists.

Step 2: Next click on Your Account then proceed to Your Orders

Step 3: On the Your Orders page, locate the order you’d like to file a claim for and then select File/ View Claim.

Step 4: Next, provide a reason for the claim and then select “Request Refund through A to Z Guarantee”.

Wait for Amazon to process the claim. You should get a response from them soon.


What to Do If Your Package Status Says "Delivered," But You Never Received it.

If your package status says "Delivered" but you never received it 48 hours after the expected delivery date and time, you need to contact Amazon directly. Log in to Amazon and go to Help > Browse Help Topics > Need More Help > Contact Us. If you are having trouble reaching customer service, try calling Amazon customer service on 1-800 or 1-877-586-3230. They should be able to advice on what to do to get your package or maybe a refund or replacement.


Does Amazon Give a Refund If a Package Didn't Arrive?

If Amazon package hasn’t been delivered 3 days after the estimated delivery date, Amazon give you the option to file for refund. Amazon will check the details of your claim and if satisfied with the reasons provides, you should get a full refund. Before opting for the refund option though, it’s recommended that one check the packages tracking info to find clues as to where the package is currently located.


How to Request a Refund If Your Amazon Package Never Arrived

If your Amazon package never arrived, you have the option of filing for refund. However, note that before you can file for refund, you must meet the conditions outlined in Amazon’s A-to-Z Guarantee. That being said, here’s how to request for refund on Amazon:

Step 1: In your Amazon account, click on Your Orders.

Step 2: Find the order unfulfilled order for which you want a refund and click on “Problem with your Order”.

Step 3: From the dropdown list, choose an option and then select Request Refund and then provide some info about the missing package then click Submit.

Amazon will then review your request and then process the refund accordingly. Alternatively, Amazon might decide to replace your order instead.


Bottom line

If you haven’t received your Amazon order, you might want to wait 48 hours to see if it shows up. If after that period the package hasn’t arrived yet, the next thing you need to do is check the items tracking info. That way, you’ll be able to gather some clues on the whereabouts of the missing package.

If you still can’t seem to figure it out yourself, reach out to the shipping company; they should be able to tell you where they dropped your package. As a last resort, you may want to call Amazon customer service and let them know about the missing package. They will advise on the way forward regarding a refund or maybe a replacement.  

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