Amazon Employee Assistance Program (Something You Should Know)

Thomas Joseph

As an employee or job seeker, you understand that employees who feel valued and supported are more productive and engaged in both their company and individual jobs. That’s why you may ask yourself whether a renowned eCommerce giant like Amazon has an Employee Assistance Program.

Luckily, the perks of being an Amazon employee go beyond receiving fair, competitive pay. Amazon also offers its employees a wide range of benefits through the Amazon Employee Assistance Program. In this article, we’ll look at the Amazon Employee Assistance program and how it benefits Amazon employees.

Table Of Contents

What is the Amazon Employee Assistance Program?

Amazon Employee Assistance Program is a free service that provides 24/7 confidential support, resources, and referrals for every aspect of your work and personal life. This program is available to all Amazon employees, irrespective of their roles or work schedule. Amazon EAP is an initiative to support you and eligible family members. It also covers resources for parents, childcare, or elderly care.

Through the Amazon Employee Assistance program, Amazon gives you and your family free access to treatment from a clinician up to five times per incident, per individual, and per calendar year. It also offers online resources for parents whose children struggle with developmental disabilities, as well as help finding the child and elder care referrals and assistance. You can call 1-800-511-3920 if you would like to schedule an appointment and get help.

How Much Do You Pay for the Amazon Employee Assistance Program?

The Amazon Employee Assistance Program is completely free to all Amazon employees. To use this program, they are not required to pay anything like co-payments, co-insurance, or deductible payments.

In addition to that, you’ll not be charged any fees by an MHN counselor. However, Amazon employees will only pay for services not included in their Employee Assistance Program.

What Benefits Does Amazon EAP Offer?

Amazon's EAP program offers a wide range of benefits that cover the lives of their employees and their eligible family members, including their children. It helps ensure that Amazon employees receive a wide range of services, from immediate crisis resolution to information and referrals to appropriate counseling and support services.

These benefits begin on day one and include health care coverage and other resources to improve health and wellbeing.

Also, Amazon EAP allows employees to access other services, including financial counseling, estate planning, and other benefits in case of a life-threatening illness or death. They can also utilize this program to find referrals and assistance for child and elder care.

Parents whose children struggle with developmental disabilities can also utilize Amazon’s EAP online resources to get their needed help.

Generally, some of the issues that your Amazon EAP can help you solve include the following:

The main objective of Amazon EAP is to give employees the confidence of knowing that every aspect of their lives is well protected and that there is someone available to handle their emergency or urgent need cases.

How to Contact Amazon’s Employee Assistance Program?

Amazon EAP is a 24/7 program, therefore available to Amazon employees at any time of the day, month, or year. To utilize this program, all you have to do is call the toll-free number at 1-800-511-3920. You can then arrange your Employee Assistance Program services. You may also schedule an appointment for an initial consultation.

However, Amazon requires that you adhere to your set appointment time unless you have to miss a consultation due to emergency reasons or circumstances beyond your control. If you fail to cancel your consultation at least 24 hours in advance, it is considered that you’ve used one of your consultations.

Who Provides Amazon's Employee Assistance Program?

Amazon’s Employee Assistance Program is provided by MetLife, a Metropolitan Life Insurance Company. MetLife ensures that the benefits and coverage included in Amazon’s EAP are comprehensively utilized by Amazon employees dealing with life’s issues.

Therefore, Amazon itself is not directly involved in the Employee Assistance Program but instead uses a third party, MetLife, to assist its employees. Therefore, whenever you have a problem, you should seek help as early as possible before the situation becomes critical and utilize your EAP benefits. You can access Amazon EAP services through the dedicated toll-free number 24 hours a day, 7 days a week.

What Are the Limitations of Amazon's EAP?

While Amazon's EAP services help you with serious problems, they have limitations. Amazon's Employee Assistance Program does not include the following:

If you’re unsure whether Amazon’s EAP can cover your problem, you should contact Amazon's EAP and check whether you can get help.

Does Amazon's EAP Include Clinical Support?

Amazon's EAP offers clinical support with a limit of up to five consultations with a clinician per incident, per individual, and per calendar year. This program allows you to choose how you would like your consultation to be conducted.

Therefore, you're free to schedule an in-person consultation or have it over the phone or via video call. Whichever way you find convenient, you’ll still access the same benefits offered by Amazon’s Employee Assistance Program.


As one of the top employers in the US, Amazon strives to keep its employees safe through its Employee Assistance Program provided by MetLife. This program caters to the well-being of Amazon employees and their eligible family members. You’ll get help with the everyday challenges of life that may affect your health, family life, and desire to excel at work.

You can utilize Amazon EAP services at any time by calling 1-800-511-3920. Since you have only five consultations in a year, you should avoid missing your appointments as they count as used. While this program is incredibly popular, its limitations prevent it from addressing various concerns like treatment for autism. However, it’s still an excellent program for Amazon employees.

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