Amazon Cell Phone Return Policy: How It Works?

Martins JP

There has been a lot of misunderstanding over how Amazon's cell phone return policy works. You might be curious about Amazon's cell phone return policy before you make a purchase. Keep reading. 

Amazon offers a variety of cell phones from top manufacturers like Nokia, Samsung, and Apple, all of which can be shipped directly to your doorstep.

However, there has been a lot of misunderstanding over how Amazon's return policy works. You might be curious about Amazon's cell phone return policy before you make a purchase. Keep reading. Amazon is often regarded as one of the most reliable eCommerce platforms. Over the years, its use has increased global trade in almost every region.

Customer-friendly procedures, including refunds, replacements, and returns, have earned the organization a great deal of respect across the globe. Amazon takes back a large percentage of the items it sells; however, the return policy may range from one product to another. So, how does Amazon's cell phone return policy work? Read on for more information.


Table Of Contents

Amazon Cell Phone Return Policy in 2022

As of 2022, customers can return their cell phones to Amazon within 30 days after delivery. The refund is then processed after a few days of verifying and other procedures. Once your phone passes Amazon's inspection, the refund will be credited to your account. Even if the box has been opened, users may return a cell phone to Amazon as long as they have the original packaging and all the attachments.

Amazon also includes a return label with each product it sells to facilitate returns. Amazon estimates that it will take between 20 and 25 days for a returned item to reach their warehouse. Almost every Amazon mobile device may be returned in this manner. However, phones purchased from a third-party vendor may have a different return policy which ranges from 7-30 days.


Do I Have To Pay Shipping Fees For Amazon Cell Phone Returns?

When Amazon delivers a product, you generally won't have to pay the shipping costs for returning it. You'll likely have to pay return shipping costs if you attempt to return products that a third party sold via the Amazon return website.

However, you have a good chance of avoiding paying for return shipping charges if you start a live chat and initiate the return that way. If you are a Prime member and buy a substantial amount each month, your chances of success increase significantly. The cost of return shipping will be deducted from your refund if you use the return label given in the Returns Center and your return is not the result of an error on Amazon.com.


How Do Customers Return Cell Phones To Amazon?

1. Get Your Device Ready For Shipping: Place your Amazon cell phone in its original packing and any accessories that came with it. There is no need to include the manual. If the packaging has been opened, you may still return the phone.

Switch off the wireless connection and place your device in the original box when returning a Kindle e-reader or Fire tablet. Even though Amazon will execute a factory reset on your smartphone once they get it, you may further ensure that no personal information, including device settings, remains on your device by performing a reset yourself.

Step 1: Visit Amazon.com.

Step 2: Go to the Devices tab after signing in.

Step 3: Select the device you want to return

Step 4: Click the Menu button

Step 5: Select Deregister


2. Print a mailing label: Visit Amazon's Online Returns Center to print a prepaid mailing label, or get in touch with Customer Support if you need more help. Other products can be returned in different ways, but devices like cell phones can only be sent back using a shipping method that can be tracked.


3. Give The Shipper The Return Package: Wrap the box securely, attach the return label you printed to the box, then take it to the designated drop-off location specified by Amazon. Amazon reserves the right to impose a restocking fee of up to 20% of the item's price if your Amazon device is returned more than 30 days after the end of the relevant return window. If the cell phone is returned to Amazon more than 30 days after the end of the appropriate return window, the return will be rejected, and no refund will be issued.


Does Amazon Charge To Return Cell Phones?

Amazon does not provide free returns on most purchases. Customers are informed through the Amazon.com returns procedure that the company would deduct the shipping cost if they use the provided shipping label.

Amazon does not charge a return shipping fee if you return a cell phone due to a fault, erroneous product description, or the wrong item sent to you. Alternatively, customers can return items to Amazon at their own expense. If you purchase a mobile phone from a third-party seller on Amazon and decide to return it, the seller may charge you a restocking fee if the phone is missing components, has been misused, or shows signs of tampering.


How Will I Be Refunded For A Returned Cell Phone?

After your return has been received and reviewed, Amazon will initiate a refund to the initial payment method. Amazon's refund policy applies to all refunds. Suppose you bought an item as part of a package (including an Amazon device) and want to return it; in that case, any discount will be divided equally among the products in the package, and your refund will be the same amount as the original purchase price, unless otherwise specified. You may check the status of your refund by going to the Order Summary page of Your Account.


Can Cell Phones Purchased From Third-Party Sellers Be Returned To Amazon?

At Amazon, several different third-party sellers have the opportunity to sell their goods. These sellers, however, are not required to adhere to Amazon's return policy. If you want to return an item to Amazon, like a cell phone, you must do so within 30 days of delivery.

Only items sold and delivered by Amazon are eligible for the 30-day return period. In addition, third-party retailers accept returns of previously sold cell phones. However, time frames for returns and other policies may vary. Therefore, before purchasing the items, it is recommended to read the return policy of third-party sellers.


Bottom Line

According to Amazon's return policy, customers can return their cell phones to Amazon within 30 days after delivery. You'll likely have to pay return shipping costs if you attempt to return products that a third party sold via the Amazon return website. The cell phone must be correctly packaged and labeled before being sent. After receiving and reviewing your return, Amazon will begin a refund to the initial payment method.

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