Does Amazon Refund Reward Points? (Yes, Here Is How to Do It)

Ronald M. Bieber

Reward points can be a valuable asset when shopping on Amazon. However, if you need to return an item, you may be wondering if you'll get your reward points back. We'll reveal it for you!

Amazon gives its customers access to not only a diverse inventory but also a wide variety of rewards to incentivize its customers. Customers can sign up for Amazon’s reward programs, earning reward points as they shop. These points can be used to partially or fully pay for your orders. You can also use your reward points for cash back, gift cards, and other Amazon perks.

Like any other shopper, you may make careless purchases of items you don’t need. In some cases, you may also buy products that don’t meet your expectations or receive damaged, broken, or defective products. Since Amazon offers one-click refunds for every purchase, you may wonder whether you’ll be refunded the reward points you used in a purchase.

Table Of Contents

Does Amazon Refund Reward Points?

Amazon refunds reward points only if you used them when placing an order and later canceled it. When you use Amazon reward points to pay for your purchase, Amazon treats them like any other payment method. Therefore, if you cancel your order, Amazon will refund your points, just like how you’ll get refunded after using the other payment methods. In most cases, an Amazon reward points refund is much quicker and could take only a few weeks.

How Long Does It Take to Get an Amazon Reward Points Refund

Typically, Amazon automatically refunds your points within 48 hours if your order has not been shipped yet. In some cases, Amazon could take 30 days to review your request and possibly five more days to refund your points. You should remember that this could take longer, depending on the reward points you used.

For Amazon customers who used their reward points to partially pay for their purchase, Amazon will refund you your points and the rest of the amount to the payment method used. You should keep in mind that third-party sellers have varying return policies. Therefore, when you place your order through a Marketplace seller, you should read their return policy to know when you’re likely to get your refund.

How to Get Amazon Reward Points Refund

Amazon customers can choose to receive a refund of their points or request to have them transferred to their Amazon Gift card. Alternatively, you can also choose to receive a gift card in the amount you paid for the points. With that said, here are the different ways you can request a refund for your Amazon reward points:

Calling Amazon

You can quickly request a refund for your rewards points by calling Amazon customer service at 1-88-280-4331. After placing your call, you should inform the system that you would like to get a refund of your reward points. This will take you through the steps of initiating the refund process. Alternatively, you can request a call back from an Amazon representative.

You’ll have to use the mobile number linked to your Amazon account and be ready to wait in line. An Amazon representative will call to help you get your reward points back. You’ll have to enter the verification code sent to your phone before getting the help you need.


You can also use the Amazon website to request a refund on your reward points. You can do this by taking the following steps:

Step 1: Visit the Amazon website and log into your Amazon account

Step 2: Go to the Account & Lists section at the top of the page

Step 3: Click on Your OrdersLook for the order you would like to get a refund

Step 4: Select the Problem with Your Order option

Step 5: Find the problem that matches your order

Step 6: Click on Request Refund

Step 7: Select your reason, then click on Submit

Amazon will process your request and refund you your points probably within a day. Sometimes, you’ll have to wait around 30 days before receiving a refund.

Using the Customer Support Page

Alternatively, Amazon customers can also use the Customer support page to get a refund of their Reward Points by taking the following steps:

Step 1: Go to the website and log into your account.

Step 2: From the left menu, click on Customer Service.

Step 3: Then select the Need More Help option from the Browse Help Topics section.

Step 4: Then select Contact Us.

Step 5: Select the right category for what you need help with

Step 6: Select which Tell Us More option fits best

Step 7: You can then select Talk to Someone, which will give you the best way to contact customer support. You can do this through email, phone, or the chat option.

Does Amazon Refund Reward Points for Amazon Prime?

Amazon Prime members can get an Amazon Rewards Points refund when they cancel their Prime subscription. After you can cancel your subscription, Amazon will automatically refund you your Reward Points. Therefore, all you have to do is cancel your Prime membership and wait for a refund. You can take the following steps to cancel your Prime membership and get your Amazon reward Points refunded to your account:

Step 1: Sign into your Amazon account

Step 2: Then select Account & Lists

Step 3: After that, select Your Prime Membership

Step 4: Click on End Membership and Benefits

Step 5: Confirm your Amazon Prime cancellation

Amazon will cancel your Prime membership and process the refund of your reward points.

How to Check Your Amazon Reward Points Refund Status

You can call Amazon customer service by dialing 1-888-280-4331 if you want to check your refund's progress. Alternatively, you can also take the following steps to check your Reward Points:

Step 1: Log into your Amazon account

Step 2: Click on the Returns & Orders section

Step 3: Then select View Return/ Refund Status

Is My Order Eligible for a Reward Points Refund?

Amazon refunds customers on most of its products. However, not all items are eligible for Amazon reward points refund. Some of the items you cannot request a Reward Points refund for include:


When shopping on Amazon, you’ll earn reward points that you can use to buy items from its marketplace. If you would like to receive a refund of your Reward Points, you’ll have to cancel your order. Your refund will take anywhere from one day to 30 days, depending on the point you used. However, you should keep in mind that not all Amazon products are eligible for a Reward Points refund.

Featured Reviews

4,783 Reviews Analyzed
17,908 Reviews Analyzed
12,771 Reviews Analyzed
4,965 Reviews Analyzed
4,341 Reviews Analyzed
129 Reviews Analyzed
997 Reviews Analyzed

Related Posts

Amazon Rewards Program: How Does It Work?

You can enjoy great discounts from the Amazon rewards program if you are a loyal customer. So, how does the reward points system function? Everything ...