What is Zappos? (Overview, Popularity, Legitimacy, and Guide to Returns)

Learn about Zappos, a leading online retailer specializing in shoes and apparel. Discover its range of products, customer-centric services, and unique business model in the e-commerce industry.

Do you love buying shoes and clothing online? If yes, chances are high that you are aware of Zappos.com. The store began as a tiny online shoe retailer 20 years ago and has grown to become a reputable e-commerce shop in the US. Zappos now majors in shoes, clothes, and accessories. So, what makes Zappos different from other big-name e-commerce stores?

Here is a detailed review of Zappos!

Table Of Contents

What is Zappos?

Zappos/Zappos.com is a legit American online retailer majoring in shoes and clothing. The company generates about 80% of its business revenues from selling shoes, while handbags, clothing, and other accessories account for the remaining 20%. Zappos was started in 1999, trading as Shoesite.com, which Amazon later acquired in 2000. Even though Zappos is under Amazon, it still operates independently, with its headquarters offices in Las Vegas, Nevada.

What is Zappos Popular for?

Apart from the massive collection of shoes, clothes, and handbags (over 1,200 brands), Zappos is famous for all other good reasons:

1. Excellent customer service: Zappos provides exceptional customer service through its "all-inclusive organizational culture." Employees are encouraged to go above and beyond customer expectations to offer their clients a wow shopping experience. For instance, if you have an urgent order for your special event, Zappos will upgrade your shipping to ensure you receive your order on time.

2. Offering top-notch shopping experience: The brand prides itself on providing an outstanding shopping experience. It has an easy-to-use website where clients can easily navigate and make orders; it's designed to give customers an enjoyable shopping experience. Besides, the company offers a lenient return policy on items bought from the site.

3. Extensive collection: Zappos has invested in observing and tracking customer behavior to satisfy their needs. The company stocks over 1,200 brands, including Nike Sportswear, Michael Kors, Levi's & Dockers, Calvin Klein, and many more!

4. Promote employees' well-being: The company acknowledges a happy employee is key to driving productivity and profitability. Thus, it offers a wide range of employee benefits, including free food and nap rooms for employees who wish to take breaks between shifts. The company also has an on-site wellness service.

Is Zappos a Legitimate Store?

Shopping online for your best shoes, clothes, or accessories can be a gamble if you're wondering if the company you're dealing with is legitimate. However, you can feel confident and relaxed when buying from the Zappos site. Zappos is a legitimate online store known for its good reputation for customer service and quality products. So, why should you shop from Zappos?

Wide stock selection: Zappos has a wide variety of products, including shoes and clothing. So, if you have that particular color or style of shoes or dress that is hard to find in other stores, this site will not disappoint. Chances are high that Zappos has it in stock!
Enjoy free shipping: Zappos offers standard shipping for 4 to 5 days. The free shipping is for all orders irrespective of the amount; no minimums! This is an excellent package for those looking for a quick and easy shopping experience. The returns are also free!
Dedicated customer services: Zappos is known for its dedicated customer service team, always ready to help you with any query or issue. The team has been an integral part of assisting customers in making the right decision on their purchase, and they are always available to help them.
Enjoy a variety of promo codes: Zappos is home to various promo codes. The retailer offers promo codes for teachers, students, military personnel, and ordinary citizens. So, check out the Zappos site to save on your shoes, clothing, bags, or accessories!

Zappos Return Policy

Zappos is famous for having one of the best global return policies in the retail market. If you're not 100% satisfied with your Zappos purchase, you can return it for any reason within 365 days of purchase for a full refund or exchange. Even so, not all items bought on Zappos qualify for returns. For instance, products marked Final Sale merchandise are traded as-is and don't qualify for returns. For items to be eligible for returns, they must;

Be unworn
Bear original tags
Be in original packaging

Any returned items that don’t meet the conditions above will not qualify for a refund. Running shoes have an exception to the standard Zappos return policy. Zappos will allow you to try your new running shoes for 30 days through the Unlimited program. Through the program, you have 30 days to test the shoes before returning them. Thus, Zappos will accept the shoes back even after wearing them for 30 days and will offer you a refund or exchange the pair with a new one.

How to Return Items to Zappos?

Zappos has one of the simplest and quickest returns in the e-commerce world. Here is how to return your unwanted items to Zappos:

Sign in to your Zappos account
Navigate to the order number of the purchase(s) you intend to return
Tick the box that is next to the products you are returning
Select the Return Checked Item
You can either print the return label from the site or have it sent to you via email.
Click on the Return Item button found at the bottom of the page.
Print your return label and attach it to the outside of the original packaging box. If you cannot print the return label, request Zappos to mail you a physical copy which may take 7-10 days to arrive.

Note:

1. It may take 5-10 working days for the returned package to arrive at the Zappos fulfillment center and for a refund to be processed.

2. Once a refund is approved, the refund amount will be credited to your original payment method.

3. It may take 2-10 working days for the refunded funds to reflect in your account, depending on your financial service provider.

Conclusion

Zappos is a leading retailer offering quality shoes, clothes, and handbags at very affordable prices. The company is a subsidiary of Amazon, but it operates independently. With its exceptional customer service, the company has become the best choice for online shoppers looking for clothes, shoes, and handbags in the USA.